CSOne

CSOne

Libran Business Systems
TrackPoint

TrackPoint

Newsoft
CSOne TrackPoint

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CSOne:

About

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.
TrackPoint:

About

TrackPoint is a field service and field operations platform built by Newsoft, a software engineering company based in Monterrey and Mexico City. It helps companies plan, dispatch and track work orders, visits and technicians in real time from a single web dashboard and mobile app. Supervisors assign routes and tasks, field teams capture check-ins, photos, signatures, checklists and GPS evidence on site, and managers get live visibility and reports on productivity, compliance and service times. TrackPoint is designed for operations with distributed crews, such as maintenance, installation, inspections, sales visits and logistics, and can be tailored to each company's processes and integrated with existing ERP or CRM systems. Newsoft has delivered custom software and AI-assisted engineering since 2011 for clients like Holcim, JYRSA and Panel Rey.
CSOne:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
TrackPoint:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
CSOne:

Audience

Companies in need of a Field Service Management platform
TrackPoint:

Audience

Businesses looking for a cloud-based field service management tool that helps track work orders, monitor service progress and generate reports
CSOne:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
TrackPoint:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
CSOne:

API

Offers API Not Supported
TrackPoint:

API

Offers API Not Supported
CSOne:

Screenshots and Videos

TrackPoint:

Screenshots and Videos

CSOne:

Pricing

$240 per 3 users per month
Free Version Not Supported
Free Trial Supported
TrackPoint:

Pricing

$300 per month
Free Version Not Supported
Free Trial Supported
CSOne:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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TrackPoint:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CSOne:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
TrackPoint:

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported
CSOne:

Company Information

Libran Business Systems
United States
csone.biz/en/
TrackPoint:

Company Information

Newsoft
Founded: 2011
Mexico
www.newsoft.mx/trackpoint
CSOne:

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TrackPoint:

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SmartServ

SmartServ

1.0 out of 5 stars
CSOne:

Categories

TrackPoint:

Categories

CSOne:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
TrackPoint:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Not Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Supported
CSOne:

Integrations

No info available.
TrackPoint:

Integrations

No info available.
CSOne:
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TrackPoint:
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