CSOne

CSOne

Libran Business Systems
Prowyser

Prowyser

Groupe MEGVA
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About

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.

About

Prowyser is cloud-based field service management software for repair and home-service businesses, including plumbing, heating, electrical, locksmith and multi-trade contractors. It brings customer requests and insurer or property-manager work orders into shared job files, then supports office scheduling, technician assignments, maintenance visits and customer records. Field teams use a mobile app to view daily jobs, record work, attach photos, complete intervention reports and collect signatures; supported field tasks can be completed offline and synchronize when connectivity returns. The platform also supports estimates, invoices, payment tracking, reminders, accounting exports and synchronization with Pennylane. Prowyser connects with Google Calendar, Gmail and Outlook and supports workflows with assistance networks. It is offered as a web service with mobile apps for field technicians.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies in need of a Field Service Management platform

Audience

Repair and home-service businesses, including plumbing, heating, electrical, locksmith and multi-trade contractors, from small operators to teams with several technicians, mainly in France.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$240 per 3 users per month
Free Version Not Supported
Free Trial Supported

Pricing

€89/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Libran Business Systems
United States
csone.biz/en/

Company Information

Groupe MEGVA
Founded: 2019
France
prowyser.com

Alternatives

Walkabout

Walkabout

Walkabout Software

Alternatives

No Alternatives
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Quadra

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FieldAx

FieldAx

Merfantz Technologies
FieldEdge

FieldEdge

Xplor

Categories

Categories

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported

Integrations

Gmail Not Supported
Google Calendar Not Supported
Microsoft Outlook Not Supported
Pennylane Not Supported

Integrations

Gmail Supported
Google Calendar Supported
Microsoft Outlook Supported
Pennylane Supported
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