CSOne

CSOne

Libran Business Systems
CSOne Digitalnatie Service Suite

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CSOne:

About

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.
Digitalnatie Service Suite:

About

Digitalnatie Service Suite is a web-based field service management platform for HVAC, plumbing, electrical, water-treatment, installation and maintenance businesses. It combines customer records, job requests, scheduling and dispatch, work orders, service contracts, route planning, inventory and van stock. Office teams prepare quotations and invoices, follow payments and review operational reports. Technicians use a browser-installed mobile app to view job and asset details, record time and materials, complete safety checks, add photos and notes, and collect customer signatures. The suite also supports preventive maintenance, equipment and site records, workflow automation and a customer portal for service reports and invoices. Its interface is available in Dutch, French and English. It is designed for Belgian service providers coordinating field technicians and customer-site work.
CSOne:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Digitalnatie Service Suite:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CSOne:

Audience

Companies in need of a Field Service Management platform
Digitalnatie Service Suite:

Audience

HVAC contractors, plumbers, water treatment specialists, installation companies and maintenance providers.
CSOne:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Digitalnatie Service Suite:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
CSOne:

API

Offers API Not Supported
Digitalnatie Service Suite:

API

Offers API Supported
CSOne:

Screenshots and Videos

Digitalnatie Service Suite:

Screenshots and Videos

CSOne:

Pricing

$240 per 3 users per month
Free Version Not Supported
Free Trial Supported
Digitalnatie Service Suite:

Pricing

€50/user/month
Annual billing costs €50/user/month; monthly billing costs €75/user/month with a 12-month contract. A minimum of two users applies, and prices exclude VAT. Implementation starts at €950; onboarding, migration, configuration and training are quoted separately.
Free Version Not Supported
Free Trial Supported
CSOne:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Digitalnatie Service Suite:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CSOne:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Digitalnatie Service Suite:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
CSOne:

Company Information

Libran Business Systems
United States
csone.biz/en/
Digitalnatie Service Suite:

Company Information

Digitalnatie
Founded: 2022
Belgium
digitalnatie.app
CSOne:

Alternatives

Walkabout

Walkabout

Walkabout Software
Digitalnatie Service Suite:

Alternatives

SkyBoss

SkyBoss

3.0 out of 5 stars
CSOne:
Quadra

Quadra

ERTH Corporation
Digitalnatie Service Suite:
FieldEdge

FieldEdge

Xplor
CSOne:
FieldAx

FieldAx

Merfantz Technologies
Digitalnatie Service Suite:
BuildOps

BuildOps

4.9 out of 5 stars
CSOne:
FieldEdge

FieldEdge

Xplor
Digitalnatie Service Suite:
CSOne:
Digitalnatie Service Suite:
MO.S.T.

MO.S.T.

Mobile Software Technology
CSOne:

Categories

Digitalnatie Service Suite:

Categories

CSOne:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
CSOne:

Integrations

Google Maps Not Supported
HubSpot CRM Not Supported
Microsoft 365 Not Supported
Peppol Not Supported
Waze Not Supported
Digitalnatie Service Suite:

Integrations

Google Maps Supported
HubSpot CRM Supported
Microsoft 365 Supported
Peppol Supported
Waze Supported
CSOne:
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Digitalnatie Service Suite:
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