CSOne

CSOne

Libran Business Systems
DLCPM

DLCPM

Magic Touch Software
CSOne DLCPM

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CSOne:

About

CSOne customer service solutions streamline your customer support. Customers’ calls to your call center are recorded and tracked from start to finish. The customer name, location and equipment are recorded upon their call as well as details of their request. The online calendar of CSOne will improve visibility of your technicians’ availability. A task assignment email will be sent to a technician. CSOne manages various field service works including the firsthand field investigation and repair works on site. Repair quotation and service reports are output through a mobile printer. CSOne seamlessly manages sales process from quotation, sales order, delivery, billing, and cash receipt. As the document stage is managed per business case, it is easy to check the task status for each case, including tasks which still need to be completed and quotes that must be sent.
DLCPM:

About

The DLCPM Enterprise software suite comes ready “out of the box” to manage customer accounts, case production, sales and financial data, technician tasks, invoicing, and much much more. Finally it is possible to track calls, correspondence, tasks, mailing campaigns and much more all in one complete and secure system. Case tracking and inquiry has never been faster or more intuitive. Quick access to case histories, case notes, and financial information on all of your accounts will elevate your customer service to a new higher level. Full shipment manager with automated case bundling for major carrier shipments and local delivery and pickups. These features and enhancements will help your laboratory optimize production processes while providing complete customer satisfaction to your customers.
CSOne:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
DLCPM:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CSOne:

Audience

Companies in need of a Field Service Management platform
DLCPM:

Audience

Dental solution for dentists
CSOne:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
DLCPM:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CSOne:

API

Offers API Not Supported
DLCPM:

API

Offers API Not Supported
CSOne:

Screenshots and Videos

DLCPM:

Screenshots and Videos

CSOne:

Pricing

$240 per 3 users per month
Free Version Not Supported
Free Trial Supported
DLCPM:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
CSOne:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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DLCPM:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CSOne:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
DLCPM:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
CSOne:

Company Information

Libran Business Systems
United States
csone.biz/en/
DLCPM:

Company Information

Magic Touch Software
Founded: 2002
United States
www.MagicTouchSoftware.com
CSOne:

Alternatives

Walkabout

Walkabout

Walkabout Software
DLCPM:

Alternatives

MyDentLab

MyDentLab

MyDentlab
CSOne:
Quadra

Quadra

ERTH Corporation
DLCPM:
CSOne:
FieldAx

FieldAx

Merfantz Technologies
DLCPM:
CSOne:
FieldEdge

FieldEdge

Xplor
DLCPM:
Trinyte

Trinyte

DTL Vilnius
CSOne:
DLCPM:
Data Team DDS

Data Team DDS

Data Team
CSOne:

Categories

DLCPM:

Categories

Dental Supported
CSOne:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
DLCPM:

Dental Features

Appointment Management Supported
Appointment Reminders Supported
Claims Management Not Supported
Clinical Charting Not Supported
Imaging Not Supported
Inventory Management Supported
Patient Account Management Supported
Patient Billing Not Supported
Patient Records Management Not Supported
Treatment Planning Not Supported
CSOne:

Integrations

No info available.
DLCPM:

Integrations

No info available.
CSOne:
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DLCPM:
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