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About

The majority of operators today continue to test their end-to-end quality inefficiently, based on the old approach of passive monitoring and reactive manual testing in response to an issue. While this approach has been acceptable in the past, evolving customer requirements make the user experience more critical for customer satisfaction, loyalty and revenue. Proactively monitor quality, all the way from your network to the end subscriber, with CSG Assure. CSG Assure helps carriers protect and secure margin through guaranteed CLI delivery and other key quality features. CSG Assure also serves SMS aggregators in need of timely and correct delivery of SMS, and mobile operators who need to provide a flawless user experience for their customers traveling abroad. Let our network operations center take care of 24/7, end-to-end service level monitoring.

About

Klearcom is a cloud-based, AI-powered global voice and IVR testing platform that lets enterprises validate and monitor their phone numbers, toll-free lines, interactive voice response systems, and overall call-path reliability across more than 100 countries and over 330 telecom carriers worldwide. Rather than relying on manual test calls, Klearcom simulates real customer call flows, including fixed-line and mobile networks, to discover where routing errors, voice-quality issues, IVR misconfigurations, or downtime might occur. Its solution suite includes automated end-to-end IVR discovery and mapping, regression testing, toll-free number checks, voice-quality assessments, end-agent-reachability tests, fax-line testing, and global caller simulations, all without requiring any installation or changes to a company’s existing infrastructure. It supports multilingual and multi-dialect IVRs, transcribing and evaluating interactive voice menus in 40+ languages.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations looking for a quality testing solution

Audience

Global contact-center operators searching for a solution to test, monitor, and ensure global call-path reliability, voice quality, and uninterrupted customer communication across countries and carriers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

CSG
Founded: 1994
United States
www.csgi.com/portfolio/digital-wholesale/assure/

Company Information

Klearcom
Founded: 2016
United States
klearcom.com

Alternatives

Alternatives

MyOperator

MyOperator

VoiceTree Technologies
VoIP Spear

VoIP Spear

Toepoke Software

Categories

VoIP Monitoring Supported

Categories

IVR Supported
VoIP Monitoring Supported

Integrations

Amazon Web Services (AWS) Not Supported
Avaya Cloud Office Not Supported
Cisco CX Cloud Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
Google Cloud Platform Not Supported
Microsoft Azure Not Supported
NiCE CXone Mpower Not Supported
Oracle Cloud Infrastructure Not Supported
RingCentral RingCX Not Supported
Salesforce Not Supported
Talkdesk Not Supported
Twilio Not Supported
Vonage AI Studio Not Supported
Zoom Not Supported

Integrations

Amazon Web Services (AWS) Supported
Avaya Cloud Office Supported
Cisco CX Cloud Supported
Five9 Supported
Genesys Cloud CX Supported
Google Cloud Platform Supported
Microsoft Azure Supported
NiCE CXone Mpower Supported
Oracle Cloud Infrastructure Supported
RingCentral RingCX Supported
Salesforce Supported
Talkdesk Supported
Twilio Supported
Vonage AI Studio Supported
Zoom Supported
Claim CSG Assure and update features and information
Claim CSG Assure and update features and information
Claim Klearcom and update features and information
Claim Klearcom and update features and information