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About

A full suite of performance management and employee engagement tools - all under one roof. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.) No more spreadsheets. No need to manage employees across multiple platforms (and pay for them). Not to mention trying to pull data from all those platforms to give you a view of what’s going on. You’ve got everything you need to improve performance and engage your teams in C2Perform.

About

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer support operations

Audience

Enterprises and companies in need of a customer experience knowledge management solution to connect with customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

C2Perform
Founded: 2015
United States
www.c2perform.com

Company Information

livepro
Founded: 2001
Australia | USA
www.livepro.com

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
nGAGEMENT

nGAGEMENT

nGUVU
KnowledgeIQ

KnowledgeIQ

Knosys
Snowfly

Snowfly

Snowfly Performance Inc.
ScreenSteps

ScreenSteps

Blue Mango Learning Systems

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Integrations

Salesforce
Five9
Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Slack
V-Person
Zendesk

Integrations

Salesforce
Five9
Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Slack
V-Person
Zendesk
Claim C2Perform and update features and information
Claim C2Perform and update features and information
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Claim livepro and update features and information