C2 ITSM vs. N-able N‑central Comparison


C2 ITSM C2 Innovations, a Sherweb company	N-able N‑central N-able	+	+
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Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,690 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 1,962 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. 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And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 730 Ratings Visit Website SuperOps SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier. 216 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,560 Ratings Visit Website
About C2 ITSM is an integrated business service management solution (ITSM) that supports and automates your business processes, exceeding customer expectations. Easily manage all types of requests, changes, assets, inventories, tasks and projects within a single platform.	About Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT managers, customer support / service desk teams and its administrators	Audience IT service providers and managed service providers (MSPs)
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $44 per user per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 3.6 / 5 ease 4.1 / 5 features 4.0 / 5 design 4.1 / 5 support 3.7 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information C2 Innovations, a Sherweb company Founded: 2008 Canada c2-itsm.com	Company Information N-able Founded: 2014 United States www.n-able.com/products/n-central-rmm
Alternatives Octopus ITSM Octopus-ITSM.com	Alternatives NinjaOne
USU IT Service Management USU Software	Atera
iET ITSM iET Solutions	Domotz
BOSSDesk BOSS Solutions	ConnectWise Automate ConnectWise
SysAid SysAid Technologies View All	Pulseway MMSOFT Design View All
Categories Customer Service Help Desk IT Asset Management ITSM	Categories Antivirus Endpoint Management Help Desk IT Asset Management IT Infrastructure Monitoring IT Management IT Service ITSM Mobile Device Management (MDM) MSP Network Management Network Mapping Network Monitoring Network Security Network Troubleshooting Patch Management Remote Desktop Remote Support RMM Server Management Server Monitoring
Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management	IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management Show More Features IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Mobile Device Management (MDM) Features Automatic Device Recognition Data Management Deployment Management Inventory Management Maintenance Utilities Procurement Management Remote Update / Installation Software Management Synchronization Management Wireless Network Support Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting
Integrations Acronis Automation BrightGauge Control D DeskDay HaloPSA Hector IT Portal ITBoost Microsoft Azure MyGlue N-able EDR Network Glue N‑able Passportal OpenDNS Rewst ScalePad ScalePad Backup Radar ScalePad Lifecycle Manager ThreatAware Show More Integrations View All 3 Integrations	Integrations Acronis Automation BrightGauge Control D DeskDay HaloPSA Hector IT Portal ITBoost Microsoft Azure MyGlue N-able EDR Network Glue N‑able Passportal OpenDNS Rewst ScalePad ScalePad Backup Radar ScalePad Lifecycle Manager ThreatAware Show More Integrations View All 18 Integrations
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