Field Force Tracker

Field Force Tracker

Rapidsoft Systems
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About

Are you a commercial contractor in the HVAC / Mechanical, Refrigeration, Electrical, or Plumbing industry? Get the #1 all-in-one Field Service Management Software for commercial MEP contractors. Streamline your dispatch, quoting/invoicing, service, projects, and reports. - All your metrics can be reported from one place - Monitor field tech success, identify trends, and make data-backed decisions - Attach photos, videos and PDFs easily to invoices and quotes. - From service to projects and everything in between Automate the flow of work orders and customer data, as well as invoices, from the office to the field and back again. Your office staff can see the status of each technician, their skill set, availability, and more with BuildOps. This makes planning, from emergency service to months ahead, as simple as "drag-and-drop". BuildOps boosts your revenue, maximizes profits, and improves communication between field and back-office.

About

Field Force Tracker - A Feature Rich, Easy to Use, Comprehensive Field Service Software Solution Field Force Tracker™ is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and invoice faster. Our field service software makes it easy for you to eliminate waste, get more done in less time and become more profitable. On top of it all, despite having enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. It is a Web-based, Cloud hosted Field Service Management Software that will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Commercial HVAC / Mechanical, Electrical, Plumbing, and Refrigeration contractors

Audience

Service industries

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19.99/month/user
Starting cost fee of $149. Custom pricing solutions for small/big clients.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • We are grateful to BuildOps for revolutionizing the way we handle dispatch and scheduling of our teams. Their technology has propelled us forward in leaps and bounds.
  • We are thoroughly satisfied with the value we have received from this platform. The offerings are great and the pricing is just right. The customer service team was especially helpful in getting us up and running. Really like mobile capabilities for our technicians in the field.
  • BuildOps provides great customer support to help customers run their business more efficiently. The platform offers a variety of functions to help streamline operations and increase productivity.
  • I’ve used other construction management software in the past, but BuildOps has been the easiest to use by far. Their customer service team is always available to help with any issues you may have, which is great. It’s obvious that they really care about their clients and providing them with the best tools possible.
  • BuildOps has been an invaluable asset to my business, allowing me to present a professional image to my clients. As a one-man operation, I am always looking for effective and efficient ways to manage my workload. BuildOps has been integral in this, automating tasks that would have taken me much longer to complete. My customers appreciate the automated reminders and notifications, ensuring that all tasks are completed on time and that communication between us remains clear. Thanks to BuildOps, I have saved time and energy in running my business, and I'm immensely grateful for their support.

Cons

  • Allow for an additional two weeks in the crew training planning timeline.
  • This product provides excellent MEP functionality, although it may be a bit expensive for small companies in the field.
  • From time to time, all platforms require some form of adjustment and BuildOps is no different. With their suite of apps and integrations, the team at BuildOps provides customers with the best possible experience. Their customer support team is always available to help with any issue, no matter how small. They strive to ensure that all customers feel heard and appreciated.
  • It's too early to make a definitive statement, but in the few months that we've been using BuildOps, we've been really pleased.
  • I have a small business, and BuildOps has been perfect for my needs. It performs exactly as I require, i heard that larger businesses may not get the full range of features they're looking for.

Pros & Cons from Real Users

Pros

  • What I like most is how Field Force Tracker centralizes our entire service operation. From the moment a work order comes in, it's assigned, scheduled, and tracked with full visibility for both office and field staff.
  • The best part about Field Force Tracker is how much real world context it gives our staffing decisions.
  • Before FFT, our scheduling process was exhausting. We were using a mix of whiteboards, phone calls, and Excel sheets. Technicians would often miss updates, or we’d double book crews without realizing. Now, with Field Force Tracker, I can assign jobs in just a few clicks, view real time crew availability, and instantly communicate updates to their mobile app.
  • What stands out most to me about Field Force Tracker is how it effortlessly bridges the gap between management and field teams. In service industries like HVAC, plumbing, and security, keeping track of where your technicians are, what jobs they’re working on, and how efficiently they’re completing tasks is crucial and this platform nails it.
  • From realtime technician tracking to seamless job assignment and invoice automation, the platform transforms routine dispatching into a strategic leadership opportunity.

Cons

  • One minor issue is customization: while the platform is robust, there are areas (like invoice templates or specific reporting formats) where a bit more flexibility would go a long way.
  • Field Force Tracker works great on its own, but what I’d love to see is better integration with external HR or recruiting tools.
  • The pain point area is the mobile app’s responsiveness in the field. Our technicians are often working in areas with low signal construction sites, basements, or remote buildings. The app occasionally freezes or struggles to upload photos or sync updates in real time.
  • While Field Force Tracker excels in many areas, one aspect that could use improvement is the customization options for reporting. For companies managing diverse service teams, having more flexible, tailored reports would help in making data driven decisions faster.
  • While the mobile app is robust, occasional syncing delays can occur when technicians operate in areas with limited connectivity.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BuildOps
Founded: 2018
United States
buildops.com

Company Information

Rapidsoft Systems
Founded: 2006
United States
www.fieldforcetracker.com

Alternatives

Alternatives

FieldEdge

FieldEdge

Xplor

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management Features

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Construction CRM Features

Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management

Construction Management Features

Accounting Integration
Budget Tracking/Job Costing
Change Orders
Commercial
Contract Management
Contractors
CRM
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
Residential
RFI & Submittals
Subcontractor Management
Timesheets

Construction Scheduling Features

Bid Management
Change Orders
Gantt Charts
Job Scheduling
Project Scheduling
Rescheduling
Staff Calendar
Task Management

Electrical Contractor Features

Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management

Fixed Asset Management Features

Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Tax Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Cleaning Services Features

Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Maintenance Management Features

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Scheduling Features

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Tool Management Features

Calibration Management
Fixed Asset Management
Issue & Return Management
Job Costing
Maintenance Scheduling
Order Management
Tool Kitting

Transportation Dispatch Features

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Integrations

QuickBooks Online
QuickBooks Online Advanced
DataXchange
Miter
Sage Intacct
Viewpoint Spectrum
Viewpoint Vista
hh2

Integrations

QuickBooks Online
QuickBooks Online Advanced
DataXchange
Miter
Sage Intacct
Viewpoint Spectrum
Viewpoint Vista
hh2
Claim BuildOps and update features and information
Claim BuildOps and update features and information
Claim Field Force Tracker and update features and information
Claim Field Force Tracker and update features and information