Field Force Tracker

Field Force Tracker

Rapidsoft Systems
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About

Are you a commercial contractor in the HVAC / Mechanical, Refrigeration, Electrical, or Plumbing industry? Get the #1 all-in-one Field Service Management Software for commercial MEP contractors. Streamline your dispatch, quoting/invoicing, service, projects, and reports. - All your metrics can be reported from one place - Monitor field tech success, identify trends, and make data-backed decisions - Attach photos, videos and PDFs easily to invoices and quotes. - From service to projects and everything in between Automate the flow of work orders and customer data, as well as invoices, from the office to the field and back again. Your office staff can see the status of each technician, their skill set, availability, and more with BuildOps. This makes planning, from emergency service to months ahead, as simple as "drag-and-drop". BuildOps boosts your revenue, maximizes profits, and improves communication between field and back-office.

About

Field Force Tracker - A Feature Rich, Easy to Use, Comprehensive Field Service Software Solution Field Force Tracker™ is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and invoice faster. Our field service software makes it easy for you to eliminate waste, get more done in less time and become more profitable. On top of it all, despite having enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. It is a Web-based, Cloud hosted Field Service Management Software that will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Commercial HVAC / Mechanical, Electrical, Plumbing, and Refrigeration contractors

Audience

Service industries

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$19.99/month/user
Starting cost fee of $149. Custom pricing solutions for small/big clients.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • We are grateful to BuildOps for revolutionizing the way we handle dispatch and scheduling of our teams. Their technology has propelled us forward in leaps and bounds.
  • We are thoroughly satisfied with the value we have received from this platform. The offerings are great and the pricing is just right. The customer service team was especially helpful in getting us up and running. Really like mobile capabilities for our technicians in the field.
  • BuildOps provides great customer support to help customers run their business more efficiently. The platform offers a variety of functions to help streamline operations and increase productivity.
  • I’ve used other construction management software in the past, but BuildOps has been the easiest to use by far. Their customer service team is always available to help with any issues you may have, which is great. It’s obvious that they really care about their clients and providing them with the best tools possible.
  • BuildOps has been an invaluable asset to my business, allowing me to present a professional image to my clients. As a one-man operation, I am always looking for effective and efficient ways to manage my workload. BuildOps has been integral in this, automating tasks that would have taken me much longer to complete. My customers appreciate the automated reminders and notifications, ensuring that all tasks are completed on time and that communication between us remains clear. Thanks to BuildOps, I have saved time and energy in running my business, and I'm immensely grateful for their support.

Cons

  • Allow for an additional two weeks in the crew training planning timeline.
  • This product provides excellent MEP functionality, although it may be a bit expensive for small companies in the field.
  • From time to time, all platforms require some form of adjustment and BuildOps is no different. With their suite of apps and integrations, the team at BuildOps provides customers with the best possible experience. Their customer support team is always available to help with any issue, no matter how small. They strive to ensure that all customers feel heard and appreciated.
  • It's too early to make a definitive statement, but in the few months that we've been using BuildOps, we've been really pleased.
  • I have a small business, and BuildOps has been perfect for my needs. It performs exactly as I require, i heard that larger businesses may not get the full range of features they're looking for.

Pros & Cons from Real Users

Pros

  • What I like most is how Field Force Tracker centralizes our entire service operation. From the moment a work order comes in, it's assigned, scheduled, and tracked with full visibility for both office and field staff.
  • The best part about Field Force Tracker is how much real world context it gives our staffing decisions.
  • Before FFT, our scheduling process was exhausting. We were using a mix of whiteboards, phone calls, and Excel sheets. Technicians would often miss updates, or we’d double book crews without realizing. Now, with Field Force Tracker, I can assign jobs in just a few clicks, view real time crew availability, and instantly communicate updates to their mobile app.
  • What stands out most to me about Field Force Tracker is how it effortlessly bridges the gap between management and field teams. In service industries like HVAC, plumbing, and security, keeping track of where your technicians are, what jobs they’re working on, and how efficiently they’re completing tasks is crucial and this platform nails it.
  • From realtime technician tracking to seamless job assignment and invoice automation, the platform transforms routine dispatching into a strategic leadership opportunity.

Cons

  • One minor issue is customization: while the platform is robust, there are areas (like invoice templates or specific reporting formats) where a bit more flexibility would go a long way.
  • Field Force Tracker works great on its own, but what I’d love to see is better integration with external HR or recruiting tools.
  • The pain point area is the mobile app’s responsiveness in the field. Our technicians are often working in areas with low signal construction sites, basements, or remote buildings. The app occasionally freezes or struggles to upload photos or sync updates in real time.
  • While Field Force Tracker excels in many areas, one aspect that could use improvement is the customization options for reporting. For companies managing diverse service teams, having more flexible, tailored reports would help in making data driven decisions faster.
  • While the mobile app is robust, occasional syncing delays can occur when technicians operate in areas with limited connectivity.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BuildOps
Founded: 2018
United States
buildops.com

Company Information

Rapidsoft Systems
Founded: 2006
United States
www.fieldforcetracker.com

Alternatives

Alternatives

Fastrax

Fastrax

Ergos Software

Categories

Categories

Appliance Repair Supported
Cleaning Services Supported
HVAC Supported
IT Service Supported
Plumbing Supported
Scheduling Supported
Service Dispatch Supported
Tool Management Supported
Work Order Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Not Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Not Supported
Scheduling Supported
Task Management Supported

Construction CRM Features

Client Tracking Supported
Contract Management Supported
Forecasting Supported
Project Management Supported
Quote Management Supported
Sales Management Supported
Scheduling Supported
Time Management Supported

Construction Management Features

Accounting Integration Supported
Budget Tracking/Job Costing Supported
Change Orders Supported
Commercial Supported
Contract Management Supported
Contractors Supported
CRM Supported
Equipment Tracking Supported
Estimating Supported
Incident Reporting Supported
Mobile Access Supported
Offline Access Supported
Residential Not Supported
RFI & Submittals Supported
Subcontractor Management Supported
Timesheets Supported

Construction Scheduling Features

Bid Management Supported
Change Orders Supported
Gantt Charts Not Supported
Job Scheduling Supported
Project Scheduling Supported
Rescheduling Supported
Staff Calendar Supported
Task Management Supported

Electrical Contractor Features

Billing & Invoicing Supported
Commercial / Industrial Supported
Contract Management Supported
Customer Database Supported
Electronic Signature Supported
Mobile Access Supported
Quotes / Estimates Supported
Scheduling Supported
Time Tracking Supported
Work Order Management Supported

Fixed Asset Management Features

Asset Budgeting Supported
Asset Lifecycle Management Supported
Audit Trail Supported
Barcoding / RFID Supported
Depreciation Management Supported
Disposal Management Supported
Document Management Supported
Inventory Tracking Supported
Tax Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported

Cleaning Services Features

Billing & Invoicing Supported
Client Management Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Payroll Management Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

Maintenance Management Features

Asset Tracking Supported
Billing & Invoicing Not Supported
Calibration Management Supported
Dispatch Management Not Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Supported
Resource Scheduling Supported
Room Booking Management Supported

Tool Management Features

Calibration Management Supported
Fixed Asset Management Supported
Issue & Return Management Supported
Job Costing Supported
Maintenance Scheduling Supported
Order Management Supported
Tool Kitting Supported

Transportation Dispatch Features

Billing & Invoicing Supported
Computer Aided Dispatch Supported
Customer Database Supported
Emergency Dispatch Supported
Fuel Management Supported
Mileage Tracking Supported
Order Management Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Supported
DataXchange Supported
Miter Supported
Pelles AI Supported
Sage Intacct Supported
Viewpoint Spectrum Supported
Viewpoint Vista Supported
hh2 Supported

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Supported
DataXchange Not Supported
Miter Not Supported
Pelles AI Not Supported
Sage Intacct Not Supported
Viewpoint Spectrum Not Supported
Viewpoint Vista Not Supported
hh2 Not Supported
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Claim BuildOps and update features and information
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