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About

Hiring Brooke as your Digital Voice Assistant means improved customer satisfaction by steering the most common conversations to a smart assistant who can answer frequently asked questions and schedule service appointments based on customer needs and dealership policies. Regardless of whether calls are routed to the service drive or specialized agents, challenges remain with both. Staffing gaps and high call volume from customer follow-up calls and status checks are the most significant drivers of connectivity fail points for the BDC. Brooke makes customer experience efficient and effortless, providing a consistent and dependable experience. Brooke provides quality and savings, reducing average handling time and providing the right experience the very first call at a fraction of the cost it would take a human.

About

cc-Modeler ProfessionalSoftware, tools to optimize call center performance and schedulingcc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups. Identify your real staffing needs for each period through the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage. Provide detailed performance analysis throughout the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity. Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers. Increase Customer Satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Car dealers interested in a digital voice assistant platform that handles and appoints inbound service calls

Audience

Companies seeking a tool to optimize call center performance and scheduling

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Brooke.ai
www.brooke.ai/

Company Information

KoolToolz.com
kooltoolz.com

Alternatives

Alternatives

AgentTime

AgentTime

Portage Communications
Call Center Designer

Call Center Designer

Portage Communications

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

ERA-IGNITE
Identifix
Xtime

Integrations

ERA-IGNITE
Identifix
Xtime
Claim Brooke.ai and update features and information
Claim Brooke.ai and update features and information
Claim cc-Modeler Professional and update features and information
Claim cc-Modeler Professional and update features and information