klink.cloud

klink.cloud

K-LINK
+
+

Related Products

  • Squaretalk
    283 Ratings
    Visit Website
  • CallTools
    594 Ratings
    Visit Website
  • Dialpad Support
    1,588 Ratings
    Visit Website
  • DialedIn
    615 Ratings
    Visit Website
  • CallHub
    426 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website
  • Zendesk
    7,954 Ratings
    Visit Website
  • Bright Data
    1,404 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    116 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website

About

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.

About

klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.

Audience

Call center teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$14.99
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bright Pattern
Founded: 2010
United States
www.brightpattern.com

Company Information

K-LINK
Founded: 2017
Singapore
www.klink.cloud/

Alternatives

uContact

uContact

net2phone

Alternatives

TeleCMI

TeleCMI

TeleCMI Technologies

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Salesforce
Zendesk
ACTIVE Camp & Class Manager
Amazon EC2
Amazon Web Services (AWS)
CallFinder
Gmail
Google Analytics
Google Calendar
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Ivanti Neurons
Microsoft 365
Pipedrive
Salesforce Agentforce Service
ServiceNow
Sugar Connect
X (Twitter)
Zoho CRM

Integrations

Salesforce
Zendesk
ACTIVE Camp & Class Manager
Amazon EC2
Amazon Web Services (AWS)
CallFinder
Gmail
Google Analytics
Google Calendar
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Ivanti Neurons
Microsoft 365
Pipedrive
Salesforce Agentforce Service
ServiceNow
Sugar Connect
X (Twitter)
Zoho CRM
Claim Bright Pattern and update features and information
Claim Bright Pattern and update features and information