BrightBooks

BrightBooks

Bright
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About

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.

About

BrightBooks is a cloud-based invoicing and accounting platform built for small and medium-sized businesses to simplify payments, VAT returns, and financial management. It allows users to create and send professional invoices, reconcile bank transactions, and manage inventory from anywhere through its intuitive web and mobile interfaces. Integrated CRM tools help businesses track leads, manage client communications, and build lasting customer relationships. With built-in compatibility for Making Tax Digital (MTD), BrightBooks streamlines VAT submissions directly to HMRC, ensuring full compliance and accuracy. The platform also includes insightful dashboards and reporting features to help users make data-driven decisions. Hosted securely on Microsoft Azure Cloud, BrightBooks combines accessibility, automation, and enterprise-grade protection in one powerful solution.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.

Audience

Small and medium-sized businesses, accountants, and bookkeepers seeking an intuitive, MTD-compliant cloud accounting solution with invoicing, CRM, and secure financial management features

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$14.95 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bright Pattern
Founded: 2010
United States
www.brightpattern.com

Company Information

Bright
Founded: 2021
Ireland
brightsg.com/brightbooks-cloud-based-bookkeeping-software/

Alternatives

uContact

uContact

net2phone

Alternatives

Accurants

Accurants

WhiteCore Technologies
BrightCIS

BrightCIS

Bright

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Accounting Features

Accounts Payable
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
Cash Management
CPA Firms
Cryptocurrency Support
Expense Tracking
Fixed Asset Management
Fund Accounting
General Ledger
Government
Multi-Currency
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management

Integrations

Amazon EC2
Amazon Web Services (AWS)
BrightAccountsProduction
BrightPay
BrightTax
Cyclr
Facebook
Freebe
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Microsoft Dynamics 365 Business Central
Salesforce
Salesforce Agentforce Service
ServiceNow
Thesaurus Payroll Manager
X (Twitter)
Zendesk
Zoho CRM

Integrations

Amazon EC2
Amazon Web Services (AWS)
BrightAccountsProduction
BrightPay
BrightTax
Cyclr
Facebook
Freebe
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Microsoft Dynamics 365 Business Central
Salesforce
Salesforce Agentforce Service
ServiceNow
Thesaurus Payroll Manager
X (Twitter)
Zendesk
Zoho CRM
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