Related Products
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About
Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel.
Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...).
The objective is to maximize your return on investment:
- The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction).
- The ROI in terms of employee experience: No more dealing with non-value added issues.
- The financial ROI: Reduce the cost of customer support processing between 50% and 90%.
Advantages of Botmind
- 90 pre-recorded responses
- Reduces the cost of the support by 90%.
- Answer your customers in less than a second
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About
While IVRs rely on menus and preprogrammed responses, Mosaicx IVAs understand natural language (NLU) used by customers. That lets them do more and provide a more enjoyable experience. The Mosaicx team has been innovating customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you. Mosaicx provides customer experience reports in the same console you use to manage the application. Generative AI can pull information from an index, such as company websites, employee resources, internal spreadsheets, etc. to generate answers to unexpected questions. The search is restricted to approved sources, so answers won’t include any surprises.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
eCommerce
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Audience
Organizations interested in a platform to automate interactions with customers and employees
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationBotmind
Founded: 2018
France
www.botmind.io/en/
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Company InformationMosaicx
Founded: 2010
United States
www.mosaicx.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
Supported
For eCommerce
Supported
For Healthcare
Not Supported
For Sales
Supported
Image Recognition
Not Supported
Machine Learning
Supported
Multi-Language
Supported
Natural Language Processing
Supported
Predictive Analytics
Not Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
Machine Learning Features
Deep Learning
Not Supported
ML Algorithm Library
Not Supported
Model Training
Not Supported
Natural Language Processing (NLP)
Supported
Predictive Modeling
Not Supported
Statistical / Mathematical Tools
Not Supported
Templates
Not Supported
Visualization
Not Supported
Natural Language Generation Features
Business Intelligence
Supported
Chatbot
Supported
CRM Data Analysis and Reports
Not Supported
Email Marketing
Not Supported
Financial Reporting
Not Supported
Multiple Language Support
Supported
SEO
Not Supported
Web Content
Not Supported
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Artificial Intelligence Features
Chatbot
Not Supported
For eCommerce
Supported
For Healthcare
Supported
For Sales
Supported
Image Recognition
Not Supported
Machine Learning
Supported
Multi-Language
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Conversational AI Features
Code-free Development
Not Supported
Contextual Guidance
Supported
For Developers
Not Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Not Supported
On-Screen Chats
Not Supported
Pre-configured Bot
Supported
Reusable Components
Not Supported
Sentiment Analysis
Not Supported
Speech Recognition
Supported
Speech Synthesis
Supported
Virtual Assistant
Supported
Customer Communications Management Features
Batch Communications
Supported
Chat / Messaging
Supported
Content Management
Supported
Email Distribution
Not Supported
Interactive Content
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Print Management
Not Supported
Template Management
Supported
Video Content
Not Supported
Customer Engagement Features
Analytics
Not Supported
Churn Management
Not Supported
Communication Management
Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
IVR Features
Call Center
Not Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Not Supported
Phone Key Input
Supported
Survey Management
Supported
Text to Speech
Supported
Voice Customization
Not Supported
Voice Mail
Supported
Low-Code Development Features
AI-Assisted Development
Not Supported
Business Process Automation
Supported
Collaborative Development
Not Supported
Data Aggregation and Publishing
Supported
Deployment Management
Not Supported
Drag & Drop
Not Supported
Integrations Management
Not Supported
Iteration Management
Not Supported
Performance Monitoring
Supported
Requirements Management
Not Supported
Templates
Supported
Visual Modeling
Not Supported
Web / Mobile App Development
Not Supported
Workflow Management
Supported
SMS Marketing Features
2-Way Messaging
Supported
Artificial Intelligence
Not Supported
Contact Management
Supported
Mass Texting
Not Supported
Message Personalization
Supported
MMS
Supported
Mobile Coupons
Not Supported
Mobile Keywords
Not Supported
Polls / Voting
Not Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Shortcodes
Supported
Text-to-Win
Not Supported
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Integrations
Freshchat
Supported
Intercom
Supported
Magento
Supported
PrestaShop
Supported
RingCentral RingCX
Supported
Shopify
Supported
Slack
Supported
Zendesk Chat
Supported
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Integrations
Freshchat
Not Supported
Intercom
Not Supported
Magento
Not Supported
PrestaShop
Not Supported
RingCentral RingCX
Not Supported
Shopify
Not Supported
Slack
Not Supported
Zendesk Chat
Not Supported
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