Audience
eCommerce
About Botmind
Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel.
Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...).
The objective is to maximize your return on investment:
- The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction).
- The ROI in terms of employee experience: No more dealing with non-value added issues.
- The financial ROI: Reduce the cost of customer support processing between 50% and 90%.
Advantages of Botmind
- 90 pre-recorded responses
- Reduces the cost of the support by 90%.
- Answer your customers in less than a second
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Botmind
Founded: 2018
France
www.botmind.io/en/
Videos and Screen Captures
eCommerce delivery follow order
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Botmind Frequently Asked Questions
Botmind Product Features
Artificial Intelligence
Chatbot
Supported
For Sales
Supported
For eCommerce
Supported
Machine Learning
Supported
Multi-Language
Supported
Natural Language Processing
Supported
Process/Workflow Automation
Supported
For Healthcare
Not Supported
Image Recognition
Not Supported
Predictive Analytics
Not Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
Customer Service
Live Chat
Supported
Virtual Assistant
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Workflow Management
Not Supported
Machine Learning
Natural Language Processing (NLP)
Supported
Deep Learning
Not Supported
ML Algorithm Library
Not Supported
Model Training
Not Supported
Predictive Modeling
Not Supported
Statistical / Mathematical Tools
Not Supported
Templates
Not Supported
Visualization
Not Supported
Natural Language Generation
Business Intelligence
Supported
Chatbot
Supported
Multiple Language Support
Supported
CRM Data Analysis and Reports
Not Supported
Email Marketing
Not Supported
Financial Reporting
Not Supported
SEO
Not Supported
Web Content
Not Supported
Botmind Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Botmind helps to manage season peaks on e-commerce" Posted 2020-06-08
Pros: With Botmind, the customer experience we are able to offer is always optimal. Every incoming request is processed instantly even when no support agent is present thanks to the AI.
Cons: Since we have been using Botmind, we have never had any drawbacks related to its use.
Overall: I think that in the future, all e-merchants will have to be equipped with innovative solutions like Botmind. It is in my opinion impossible to offer a perfect customer experience without using new technologies.
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