BookStack vs. GoDesk Comparison


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About BookStack is a simple, self-hosted, easy-to-use platform for organizing and storing information. BookStack is fully free and open, MIT licensed. The source is available on GitHub. There is no cost to downloading and installing your own instance of bookstack. Simplicity has been the top priority when building BookStack. The content in BookStack is fully searchable. You are able to search at book level or across all books, chapters & pages. The ability to link directly to any paragraph allows you to keep your documentation connected. Configuration options allow you to set-up BookStack to suit your use case. You can change the name, Logo and registration options. You can also change whether the whole system is publicly viewable or not. BookStack is built using PHP, on top of the Laravel framework and it uses MySQL to store data. Performance has been kept in mind and BookStack can run happily on a $5 Digital Ocean VPS.	About GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Anyone searching for a self-hosted, easy-to-use platform solution for organizing and storing information	Audience Companies that want powerful help desk software
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing £10/month/user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information BookStack United Kingdom www.bookstackapp.com	Company Information GoDesk Founded: 2020 United Kingdom getgodesk.com
Alternatives DokuWiki	Alternatives Zoho Desk Zoho
MediaWiki	LiveAgent Quality Unit
Wiki.js	ThinkOwl
ProProfs Knowledge Base ProProfs	Wix Answers WixAnswers.com
Confluence Atlassian View All	Zendesk View All
Categories Corporate Wiki Supported IT Documentation Supported Knowledge Management Supported	Categories Complaint Management Supported Customer Service Supported Help Desk Supported Knowledge Management Supported Live Chat Supported
	Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Not Supported Discussion Boards Not Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Azure Marketplace Supported GitHub Supported Google Cloud Platform Supported Infince Supported Microsoft Azure Supported MySQL Supported Okta Supported Slack Supported View All 8 Integrations	Integrations Azure Marketplace Not Supported GitHub Not Supported Google Cloud Platform Not Supported Infince Not Supported Microsoft Azure Not Supported MySQL Not Supported Okta Not Supported Slack Not Supported
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