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About

Protect your data, achieve operational excellence and fuel innovation. Through dedicated customer focus, flexibility and experience, we help customers to drive business performance and extract maximum ROI. Our unrivaled customer service and best-of-breed data governance solutions enable customers to manage data effectively, streamline operations and proactively respond to regulatory change. Our integration with the widest range of offerings gives our customers supplier independence, flexibility and the power to deliver.

About

VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes searching for a powerful classification suite

Audience

Teleshop, Microloan, BPOs, Fintechs, Logistics, Insurance, Healthcare, Ecommerce, Banking.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$45 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fortra
Founded: 1982
United States
www.boldonjames.com

Company Information

VCC Live
Founded: 1999
Hungary
vcc.live

Alternatives

ClassifyIt

ClassifyIt

Ralf Ulrich Garbe

Alternatives

RingCentral RingCX

RingCentral RingCX

RingCentral
Vaultastic

Vaultastic

Mithi Software Technologies

Categories

Categories

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Box
Deep Secure
GTB Technologies DLP
Microsoft 365
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Office 2021
OctoXLabs
Pipedrive
Salesforce
Salesforce Agentforce Marketing
Sugar Sell
Varonis Data Security Platform
beSOURCE

Integrations

Box
Deep Secure
GTB Technologies DLP
Microsoft 365
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Office 2021
OctoXLabs
Pipedrive
Salesforce
Salesforce Agentforce Marketing
Sugar Sell
Varonis Data Security Platform
beSOURCE
Claim Boldon James Email Classifier and update features and information
Claim Boldon James Email Classifier and update features and information
Claim VCC Live and update features and information
Claim VCC Live and update features and information