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About

Bluepulse offers something that no one has experienced anywhere else. Capture the insights you need to improve by checking in when it matters most. Qualify the feedback you’re receiving with an open communication channel. Track improvement progress and key success indicators to make informed decisions. What if everything you need to allow meaningful connections with all your people can be found in one place? Don’t jump through apps. Flip for phone numbers, scroll for emails. Bluepulse allows you to easily connect with everyone across your entire network in real-time. Don’t wait for predetermined intervals to check in with everyone in your organization. Bluepulse is a continuous listening platform that is fluid, where feedback and meaningful information can be easily exchanged and discussed. That means you can be alerted to an opportunity to improve or resolve issues promptly. With Bluepulse, you can be more proactive and less reactive to situations, leaving nothing and no one behind.

About

ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies, teams, departments and businesses seeking a solution to engage or solicit feedback from employees

Audience

Business Owners

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

39
Our prices are based on location and offer discounts for enterprise accounts
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 4.6 / 5
features 4.8 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • A great feedback tool that saves you time and effort. It's like a custom-made solution - you can configure it exactly how you want.
  • I love all the different campaigns we can monitor. The reporting and alerts are super helpful for our customer service staff.
  • ReviewInc has a rich data set. It is fantastic at its primary capability of reviews management. It is also allows has great reporting, workflows, automations, API's and even appointment scheduling. Of all the reviews platforms ReviewInc collects more reviews than any other. Their emails get into the inbox and their SMS system is highly effective.
  • It's extremely user-friendly. But when I do need help, the team is always there to jump in! When setting up a new client, I love that the system searches for existing review sites. And the word clouds are helpful to show our clients a visual of where their reputation stands.
  • ReviewInc has helped us balance the playing field against rogue negative reviews. In our industry, we are virtually helpless to defend ourselves against unfair, unreal and bogus reviews. Of course, we have legitimate unhappy customers, but that is a tiny fraction of our patients who absolutely love us and our work. With ReviewInc, we are able to find out about legitimate complaints more quickly and help rectify the situation.

Cons

  • High price, i didn’t find any more cons, i recommend it.
  • I wish there was a way we can import our own templates for the emails we send out.
  • The system is rich in many features. It takes some time to learn all the ins and outs of the program.
  • No cons, really! The only thing I can think of is that it would be nice to be able to respond directly to ALL reviews within the system. Right now I can only respond to Google and Facebook reviews within the platform and have to go to Yelp, Mapquest, etc. to respond to those.
  • I am going to speak with them shortly because some of their analytics are not quite correct. Other than that, absolutely no complaints.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Bluepulse
Founded: 2003
Canada
explorance.com/products/bluepulse/

Company Information

ReviewInc
Founded: 2012
United States
reviewinc.com/

Alternatives

Alternatives

Slack

Slack

Salesforce

Categories

Categories

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Not Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Not Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Not Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Supported
Telephony Not Supported
Video Chat Not Supported
Voice Chat Not Supported

Review Management Features

Campaign Management Not Supported
Dashboard Not Supported
Negative Feedback Management Supported
Response Management Not Supported
Review Monitoring Not Supported
Review Notification Not Supported
Review Request Not Supported
Sentiment Analysis Not Supported
Social Sharing Not Supported
White Label Not Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Not Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Not Supported
File Sharing Supported
Mobile Access Not Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Supported
Task Management Not Supported
Video Conferencing Not Supported

Unified Communications Features

Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Call Recording Not Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
Mobile Access Not Supported
Multi-User Collaboration Not Supported
Voice Mail Not Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Not Supported
Event Calendar Not Supported
Newsletter Management Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Supported
Telephony Not Supported
Video Chat Not Supported
Voice Chat Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Not Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Not Supported
File Sharing Supported
Mobile Access Not Supported
Push Notifications Not Supported
Search Not Supported
Surveys & Feedback Supported
Task Management Not Supported
Video Conferencing Not Supported

Complaint Management Features

Case Management Not Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Not Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Not Supported
Quality Assurance Management Not Supported
Routing Not Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported
Survey Management Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Not Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Engagement Features

Analytics Not Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Not Supported
Surveys Supported
User Testing Tools Not Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
Website Feedback Supported

Customer Journey Mapping Tools Features

Action Management Not Supported
Attribution Modeling Not Supported
Behavioral Analytics Not Supported
Collaboration Supported
Customer Profiles Not Supported
Data Import / Export Not Supported
Predictive Analytics Not Supported
Surveys & Feedback Supported
Templates Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Not Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Event Check In Features

Attendee Segmentation Not Supported
Badge Printing Supported
Data Import / Export Not Supported
Data Synchronization Not Supported
Guest List Management Supported
Guest List Search Not Supported
Lead Capture Supported
Multi-Event Not Supported
QR Codes Supported
Reporting/Analytics Supported
Ticketing Not Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Integrations

Adview Not Supported
AgencyBloc AMS+ Not Supported
Axis LMS Not Supported
Dealer Car Search Not Supported
Facebook Not Supported
Google Not Supported
Hootsuite Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
LinkedIn Not Supported
Litify Not Supported
MEDENT Not Supported
ModMed Not Supported
Salesforce Not Supported
Stackreaction Not Supported
Zapier Not Supported
eClinicalWorks Not Supported

Integrations

Adview Supported
AgencyBloc AMS+ Supported
Axis LMS Supported
Dealer Car Search Supported
Facebook Supported
Google Supported
Hootsuite Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
LinkedIn Supported
Litify Supported
MEDENT Supported
ModMed Supported
Salesforce Supported
Stackreaction Supported
Zapier Supported
eClinicalWorks Supported
Claim Bluepulse and update features and information
Claim Bluepulse and update features and information
Claim ReviewInc and update features and information
Claim ReviewInc and update features and information