Blitzz

Blitzz

Blitzz Remote Support
Librestream

Librestream

Librestream Technologies
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About

Companies use Blitzz Remote Support to get more done, increase profits, and improve customer satisfaction without frustrating users with complex software. The customer support industry needs a change. A remote video support platform can set your business apart. Blitzz has helped companies save time and money while increasing customer satisfaction. You've got to see it to believe it. Remote Support solves for problems across a wide range of industries. Experience how Blitzz helps companies achieve more. If you've been turned off by remote support tools in the past, it's because they failed to deliver the essential tools and experience required for a thriving support team.

About

Librestream offers innovative industrial digital assistant solutions that leverage AI to improve workforce productivity and operational efficiency. Their platform, including the Onsight NOW and Remote Expert tools, enables businesses to provide real-time remote assistance, work instructions, and visual support to field service teams. This reduces downtime and improves first-time fix rates by connecting workers with experts instantly via secure video calls. With a focus on preserving organizational knowledge and enabling seamless collaboration, Librestream helps industries like manufacturing, oil and gas, and aerospace optimize maintenance, training, and troubleshooting processes in real-time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field Service, Customer Care, Inspection, Insurance, Electric Charging

Audience

Librestream is targeted at industries like manufacturing, aerospace, and energy, where efficient remote support, real-time collaboration, and knowledge sharing can enhance operational efficiency and service quality

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$35/user/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems.
  • Blitzz is comparatively easy to use software, no need to wait longer for App searching and downloading and provides best image and video quality. One having better internet connection can simply use blitz in any part of house for any detailed inspection. The most likely feature is its compatibility with android and laptops. Other softwares have too many complicated features which make them difficult to use for new user while Blitzz has nothing extra to create any confusion for end users. The customer support platform is very collaborative and actually interested in providing any type of technical support and well accommodating.
  • I love that I can send a link over SMS/WhatsApp and tell someone to open it in Chrome and just know that it will work. I have had almost no issues with the service in the several years that I have used it. My clients have found it easy to connect, and the screen share has been vital to my remote business.

Cons

  • I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp.
  • If you have poor network then the session interrupts again and again and makes virtual inspection difficult. Volume problem at initial stage of session is another problem, user has to stop or restart session again for better hearing. It can also be a challenge to train people get adapted to this kind of technology.
  • To be honest nothing! I think they should do a little more marketing, people don't know about them much! Except that all looks good and okay for me!

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Blitzz Remote Support
Founded: 2016
United States
www.blitzz.co

Company Information

Librestream Technologies
Founded: 2003
Canada
librestream.com

Alternatives

Virtual Assist

Virtual Assist

Codafication

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Plutomen Connect

Plutomen Connect

Plutomen Technologies
Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Augmented Reality Features

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Integrations

Accela
Freshdesk
SAP Store
Salesforce
Salesforce Agentforce Service
ServiceNow
ServiceTitan
Zendesk
Zinier

Integrations

Accela
Freshdesk
SAP Store
Salesforce
Salesforce Agentforce Service
ServiceNow
ServiceTitan
Zendesk
Zinier
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