VirtualPBX

VirtualPBX

4.7 out of 5 stars
Blink Voice VirtualPBX

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Blink Voice:

About

Blink Voice is a hosted business communications solution combining Cirrus cloud PBX with Comet desktop and mobile softphones. It gives organizations a web portal to manage phone records, system settings, call routing and extensions, while employees can place and receive business calls across supported devices using internet connectivity. Comet adds voicemail-to-email, conference calling and call transfer, with chat, instant messaging, video meetings and file sharing. The offering is intended for businesses that need a cloud-managed phone system for office, remote and multi-site teams, with service configuration and support available through Blink Voice. Available capabilities and configurations may vary by deployment and service order.
VirtualPBX:

About

VirtualPBX gives small businesses a complete, high-powered cloud phone system for $15/user/month with every single feature already included. One simple plan. No contracts. No feature gates. Zero surprises. Just smarter voice for your business—whether your team is at a desk, on the road, or working from home. Deploy AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and scale into advanced messaging tools as your business grows. As the pioneers who invented cloud telephony in 1997, we back every account with expert, U.S.-based human support from people who genuinely understand small business. Because having the right technology is important—but having the right team behind it levels the playing field.
Blink Voice:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
VirtualPBX:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Blink Voice:

Audience

Businesses seeking a hosted phone system and business communications for office, remote, or multi-site teams.
VirtualPBX:

Audience

Any Business, Anywhere
Blink Voice:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
VirtualPBX:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Blink Voice:

API

Offers API Supported
VirtualPBX:

API

Offers API Supported
Blink Voice:

Screenshots and Videos

No images available
VirtualPBX:

Screenshots and Videos

Blink Voice:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
VirtualPBX:

Pricing

$18/month
Free Version Not Supported
Free Trial Supported
Blink Voice:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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VirtualPBX:

Reviews/Ratings

Overall 4.7 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.2 / 5
support 4.8 / 5
VirtualPBX:

Pros & Cons from Real Users

Pros

  • It's a nice affordable option. Nice to have up to 5 lines on a basic plan, with different voicemails for each.
  • 1. Readily available to walk thru and support acct. 2. Not pushy but accommodating in suggesting the best system depending on needs and great followup 3. Kind and personable 4. Easy to set up with all flow from virtual assistant to direct calls to the appropriate recipient. 5. Porting phone number was efficient and quick.
  • Virtual PBX is easy to use, they provide great customer service, and they offer excellent pricing options for new or established businesses.
  • It's easy to use a computer or laptop to make and receive calls, especially that for or business a computer is needed to handle the calls. Having support if needed is a comfort. We can step away from the office and still conduct business as usual. Thank you for a well thought of product.
  • Good price, great customer service, probably more features than I need, but may use them if I grow larger.

Cons

  • The softphone for the desktop was buggy in my experience, and the web browser phone was difficult to get set-up in the beginning.
  • I am looking forward to when voicemail can convert to text and be texted to my mobile. Hopefully soon
  • Online interface is a bit clunky and at times a bit buggy. Not as intuitive as I'd like, but they have great customer support to help.
  • Cannot think of any.
  • Occasional glitches, voicemail not easy to access (it's tucked away in the web interface, but once you know where to find it, it's ok)...no voicemail transcripts with the email notification...no text capability for lower tier plan
Blink Voice:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
VirtualPBX:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Blink Voice:

Company Information

Blink Voice
Founded: 2015
United States
www.blinkvoice.com/products
VirtualPBX:

Company Information

VirtualPBX
Founded: 1997
United States
www.virtualpbx.com
Blink Voice:

Alternatives

No Alternatives
VirtualPBX:

Alternatives

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4.2 out of 5 stars
VirtualPBX:
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MightyCall

4.8 out of 5 stars
VirtualPBX:
AVOXI

AVOXI

4.0 out of 5 stars
VirtualPBX:
Phone.com

Phone.com

5.0 out of 5 stars
Blink Voice:
VirtualPBX:
MyOperator

MyOperator

VoiceTree Technologies
5.0 out of 5 stars
Blink Voice:

Categories

Business VoIP Supported
Cloud PBX Supported
VirtualPBX:

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Call Recording Supported
Call Tracking Supported
Caller ID Supported
Cloud PBX Supported
Communications Supported
IVR Supported
Online Fax Supported
SMS Marketing Supported
Softphone Supported
Telephony Supported
Video Conferencing Supported
Voicemail Supported
VirtualPBX:

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Supported

Call Tracking Features

Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Not Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Not Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Not Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Not Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported
Blink Voice:

Integrations

Amazon Web Services (AWS) Not Supported
Dropbox Not Supported
Nekton.ai Not Supported
Planfix Not Supported
Salesforce Not Supported
Stackreaction Not Supported
Zapier Not Supported
VirtualPBX:

Integrations

Amazon Web Services (AWS) Supported
Dropbox Supported
Nekton.ai Supported
Planfix Supported
Salesforce Supported
Stackreaction Supported
Zapier Supported
Blink Voice:
VirtualPBX:
Claim VirtualPBX and update features and information
Claim VirtualPBX and update features and information