Bitrix24 vs. SalesNOW Comparison


Bitrix24	SalesNOW Interchange Solutions	+	+
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About Bitrix24 replaces a fragmented app stack with a single workspace combining CRM, project management, and collaboration tools. Trusted by 15 million companies, Bitrix24 brings all business operations into one central hub. The CRM manages lead tracking, automated pipelines, and an omnichannel contact center. For daily teamwork, Bitrix24 provides chats, HD video calls, shared calendars, corporate mail, and document co-editing, alongside Kanban boards and Gantt charts to track project dependencies. CoPilot AI assistant is embedded throughout the platform and serves as a secure assistant that handles routine writing, summarizes long client conversations, creates tasks from notes, and helps teams work faster. A generous free plan supports unlimited users. For growth, flat-rate pricing charges one fixed fee for the entire company, eliminating per-user costs. The mobile app gives remote access, while the self-hosted edition deploys on private servers with open source-code access.	About SalesNOW CRM is your all-in-one solution to streamline sales and customer management. Track contacts, leads, deals, and performance with ease, all while staying connected via mobile or web. Create beautiful proposals and complex quotes to impress clients and win more business. Unlike other platforms, SalesNOW is committed to ensuring your success. Our Business Analysts help tailor the CRM to your business needs, while Account Managers train your team to maximize every feature. The result? A CRM that works for you, not the other way around. Empower your team, boost productivity, and achieve lasting results with SalesNOW CRM—the platform built for your success.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small to mid-sized businesses, growing teams, and enterprises seeking an all-in-one digital workspace to unify sales, projects, and collaboration.	Audience SalesNOW is an affordable solution for any size business, that wants to streamline their sales process while gaining more reporting visibility. It is also compatible to work in any industry.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $ 49 per month 100% Free Unlimited Users Free Version Free Trial	Pricing $24.95/month/user Free Version Free Trial
Reviews/Ratings Overall 4.6 / 5 ease 4.3 / 5 features 4.5 / 5 design 4.5 / 5 support 4.4 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros We like that the website provides us with a time to manage and schedule job interviews, because it is easy to follow up with its multi-channel system. Also, Bitrix24 unites the elaboration of internet stores and that of chasing expenses, this way, you will be able to have one internet commerce and keep track of another's accounting. It is important to note that it quickly becomes part of the most important Facebook advertisements. I like the fact that Bitrix24 has a tool that allows us to manage different types of documents and collaborate on them, it synchronizes with our desktop computers and documents our workflow thanks to its features, as well as integrate it with other third party applications that are cloud based. It also has a great management of workflows thanks to its time tracking tools, it is easy to work on different tasks and calculate the time each of these tasks will take, generate reports that summarize the time management to know how one is doing in this aspect and integrate the calendar to keep my schedule updated in real time, as well as share it with other members to know everyone’s assigned tasks and schedules. With Bitrix24, it is very easy to keep track of all the sales that come into the company and get fully detailed reports on them, it is possible to track prospects and know what is interesting to them about our products, and offer them the best solution for them to become an actual purchaser and a current client of us. The collaboration within Bitrix24 is possible thanks to the organization of projects, tasks, the possibility to communicate and choose between calls, messages and video calls to talk about different things, it is a helpful tool to increase the power of multi tasking and work simultaneously alongside other employees to do multiple tasks that are varied and increase our sales and customer experience as a result. Possibility of creating websites for our company, in addition to this you can make videoconferences from the same tool, with which productive meetings are generated for the company, since they discuss the reports made and allows to increase the effectiveness of decision making. Thanks to Bitrix24, we have been able to integrate several management tasks to our main system, both internal and external task and project management, personalized database management for all our clients and the management of prospect qualification and negotiations have been a success with Bitrix24 management. Within this customer relationship management service it is extremely easy to manage workflows within projects, so that they are kept in order and up to date. In Bitrix24 we include all the data collected from sales reports for each of the projects we finish and decide to release, and there have never been any problems with it. Cons The access permissions are too generous with the information of opponents and employees in general, so there is a danger of it being changed. It is difficult to keep track of tasks based on their status, as they are often not scheduled. Bitrix24 does not offer the possibility to manage the content of online stores, because it does not have an image or text editor. This detracts somewhat from the creation of stores, since it is necessary to purchase external software in order to fully optimize them. Sadly, the customer service and support team is not very reliable, we have tried to reach out to them and they take a while to get back to us, and when they do it usually is something that we already had to figure out on our own thanks to the unresponsiveness of the support team. Also, I think that the different structures that Bitrix24 provides makes it difficult to choose one that will work for the team environment and will really provide the full potential, so it definitely took a little more time to figure out the organization method that really worked for us and figure out how to implement it into our projects and our sales. We would like it to include some payment processor, it is one of the few things that we can not perform, being a CRM software, this function is vital for the development of companies, as we are forced to find third-party software that sometimes are not entirely reliable or are very expensive. Bitrix24 should improve the reminder notifications for the tasks we forget to do as they sometimes arrive too late, as well as improve the form of registrations because they are not set up properly. Bitrix24 has an integrated human resources manager, but this is very low performance by not allowing us to make extensive graphs, or at least include the absences of each seller, or record all requests that our employees make on the platform. It would be excellent to centralize this information.	Pros & Cons from Real Users Pros The format is somewhat simplistic, but very effective and user friendly. While I was not involved in the implementation process, the support team is top notch in being readily available for either questions or training. The SalesNOW application is the best way to track all of Sales opportunities. I've personally used this tool the last 14 plus years and appreciate the ease of creating new content as some tools like Salesforce takes much longer like 45/60 minutes upload each opportunity. Most Sales Executives are not willing to spend that much time and with SalesNOW within Five minutes or less you can create a new company and Project details within minutes!! SalesNOW is the most intuitive and user-friendly CRM we've ever used. Entering data is a simple process. Searching records is a relatively fast process. We have had the pleasure of working with SalesNOW for many years, and it has truly transformed the way our team manages client relationships and sales processes. Their CRM is by far the most user-friendly and easily customizable solution we've encountered. From day one, SalesNOW has consistently exceeded our expectations, making it an invaluable tool for our business. Pros User-Friendly Interface: The platform is incredibly intuitive, even for those who aren't tech-savvy. Navigating through the CRM is seamless, and we’ve noticed increased efficiency within our team due to how easy it is to use. Customizability: SalesNOW allows for deep customization to meet our unique business needs. Whether it's modifying workflows, reporting, or integrating with other tools, it’s a breeze to tailor the CRM to our specific requirements. Top-Notch Customer Support: SalesNOW’s customer support is second to none. Every time we’ve reached out for assistance, the support team has been responsive, knowledgeable, and incredibly helpful. It’s clear that the team truly cares about their clients’ success. Value for Money: In terms of cost, SalesNOW offers incredible value. The platform provides so many features at an affordable price point, and it's far more cost-effective than many other CRMs on the market. The ROI we've seen from using this CRM has been well worth it. Cons Data input sometimes has to be replicated due to "timing out" issue. Nothing I can think of currently, we've had a lot of success with the SalesNOW application and will continue to use it for all Three of our companies Executives and Project Managers. Would love to have a time-saving voice-enabled data entry option. None: Honestly, there are no cons to speak of. SalesNOW has consistently met and exceeded our expectations in every area, from usability to customer support. It truly stands out in every aspect. I've been working with the Team at SalesNOW for over a decade!
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Bitrix24 Founded: 1998 United States www.bitrix24.com	Company Information Interchange Solutions Founded: 1991 Canada getstarted.salesnow.com
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Categories Business Management Collaboration Communications Content Collaboration CRM Customer Communications Management Digital Workplace eCommerce Email Marketing Email Tracking Healthcare Help Desk Human Resources Insurance CRM Internal Communications Kanban Knowledge Management Lead Management Live Chat Marketing Automation Portal Process Mapping Project Management Remote Work Scrum Task Management Team Communication Time Tracking Website Builder Work Management Workflow Management	Categories CRM SalesNOW CRM is your all-in-one solution to streamline sales and customer management. Track contacts, leads, deals, and performance with ease, all while staying connected via mobile or web. Unlike other platforms, SalesNOW is committed to ensuring your CRM implementation succeeds. With 50% of CRM systems abandoned within two years, SalesNOW stands out by providing exceptional support. Our Business Analysts help tailor the platform to your business needs, while dedicated Account Managers train your team to maximize every feature. The result? A CRM that works for you, not the other way around. Empower your team, boost productivity, and achieve lasting results with SalesNOW CRM—the platform built for your success. Insurance CRM Streamline client management and grow your book of business with SalesNOW CRM, designed to meet the unique needs of insurance professionals. Track policies, manage renewals, and nurture client relationships with ease. With mobile and web access, stay connected to clients and prospects wherever you are. SalesNOW stands out with exceptional support. Our Business Analysts customize the platform to fit your insurance workflows, and Account Managers ensure your team is trained to maximize every feature—from managing leads to tracking renewals and claims. Boost efficiency, improve client retention, and grow your business with SalesNOW CRM—the trusted partner for the insurance industry. Lead Management Effortlessly capture, track, and nurture leads with SalesNOW CRM. Designed for businesses focused on lead management, SalesNOW streamlines the entire process—from identifying prospects to closing deals. Gain real-time insights, prioritize leads, and ensure no opportunity slips through the cracks. What makes SalesNOW different? With 50% of CRM implementations abandoned within two years, our dedicated Business Analysts customize the platform to your needs, while Account Managers ensure your team is trained to convert leads into customers. Turn prospects into lifelong clients with SalesNOW CRM—the smart choice for lead management. Marketing Marketing professionals need a CRM that drives campaigns and streamlines lead management. SalesNOW CRM empowers you to capture, nurture, and convert leads with ease. Manage contacts, track campaigns, and analyze results to make data-driven decisions—all in one platform, accessible on mobile or web. What sets SalesNOW apart? While 50% of CRM systems fail within two years, our dedicated support ensures your success. Business Analysts help you customize the CRM to fit your marketing workflows, and Account Managers train your team to maximize its impact. Boost engagement, streamline campaigns, and track ROI with a CRM designed to elevate your marketing strategy. Choose SalesNOW for results that stick. Sales Sales teams need a CRM that works as hard as they do. SalesNOW CRM simplifies contact management, lead tracking, and deal closing, helping you stay organized and focused on what matters—hitting your targets. With mobile and web access, your team can sell smarter, anywhere. Unlike other platforms, SalesNOW is built for success. While 50% of CRM implementations fail, our Business Analysts tailor the system to your sales process, and dedicated Account Managers ensure your team is fully trained to leverage every feature. Close more deals, track performance, and grow revenue with SalesNOW CRM—the ultimate tool for sales success. Sales Force Automation Streamline your sales processes with SalesNOW CRM, the ultimate tool for sales force automation. Manage contacts, leads, deals, and activities effortlessly, while automating repetitive tasks to free up your team’s time for what matters—closing deals. Accessible via mobile and web, SalesNOW keeps your team productive anywhere. Unlike other platforms, SalesNOW ensures your success with unparalleled support. Our Business Analysts customize the system to your sales workflow, and Account Managers provide comprehensive training to help your team maximize every feature. Optimize your sales force, improve efficiency, and drive results with SalesNOW CRM—the automation solution built for sales success. Sales Tracking Take control of your sales pipeline with SalesNOW CRM, the perfect solution for tracking deals, performance, and progress. Gain real-time visibility into every stage of the sales cycle, identify top-performing opportunities, and make data-driven decisions to boost revenue. With mobile and web access, your team stays connected and informed anywhere. What sets SalesNOW apart? While 50% of CRM systems fail, our Business Analysts tailor the platform to fit your sales tracking needs, and Account Managers ensure your team is fully trained to get the most out of it. Stay on top of your sales game with SalesNOW CRM—your partner in tracking success.
CRM Features Calendar/Reminder System Call Logging Document Storage Email Marketing Internal Chat Integration Lead Scoring Marketing Automation Integration Mobile Access Quotes / Proposals Segmentation Social Media Integration Task Management Territory Management Lead Management Features Activity Tracking Campaign Management Lead Capture Lead Distribution Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Source Tracking Show More Features Business Management Features Billing & Invoicing CRM Employee Management Financial Management Inventory Management Marketing Management Order Management Point of Sale (POS) Project Management Purchasing Scheduling Time & Expense Tracking Training Management Vendor Management Collaboration Features Brainstorming Calendar Management Chat / Messaging Contact Management Content Management Document Management Project Management Real Time Editing Task Management Version Control Video Conferencing Content Collaboration Features Client Portal Cloud Storage Digital Asset Management Document Creation / Editing Document Management Electronic Signature Feedback Management File Sharing Messaging / Discussion Real-Time / Interactive Editing Roles / Permissions Search Version Control Video / Image Editing Workflow / Approval Process Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Digital Workplace Features Activity / News Feed Calendar Management Chat / Messaging Content Management Document Management Employee Directory File Sharing Knowledge Management Surveys & Feedback Task Management Email Marketing Features A/B Testing Artificial Intelligence Auto-Responders CAN SPAM Compliance Customer Surveys Drip Campaigns Dynamic Content Event Triggered Email Image Library Landing Pages/Web Forms Mailing List Management Mobile Optimized Emails Reporting/Analytics Subscriber Management Template Management WYSIWYG Email Editor Email Tracking Features A/B Testing Audience Segmentation Campaign Management Event-Based Notifications Location Tracking Team Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Human Resources Features 360 Degree Feedback Applicant Tracking Attendance Management Benefits Management Career Development Planning Compensation Management Compliance Management Employee Database Employee Lifecycle Management Onboarding Payroll Management Performance Management Recruiting Management Self Service Portal Succession Planning Time & Attendance Management Time Off Management Timesheets Training Management Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Kanban Features Collaboration Tools Dependency Tracking KPI Monitoring Milestone Tracking Multi-Board Prioritization Project Planning Roadmapping Supports Scrum Task Management Time Tracking Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Marketing Automation Features A/B Testing Analytics / ROI Tracking Artificial Intelligence Content / Blogging Platform Customizable CTAs Drip Campaigns Dynamic Content Landing Pages / Web Forms Lead Scoring Sales Intelligence Search Marketing Segmentation Social Marketing Website Visitor Tracking Portal Features Chat Collaboration Content Management Document Management File Sharing Search Project Management Features Agile Methodologies Budget Management Client Portal Collaboration Tools Cost-to-Completion Tracking Customizable Templates Gantt Charts Idea Management Kanban Board Milestone Tracking Portfolio Management Resource Management Time & Expense Tracking Traditional Methodologies Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Scrum Features Backlog Management Collaboration Board Daily Reports Iteration Management KPI Monitoring Milestone Tracking Prioritization Progress Tracking Release Planning Roadmapping Sprint Planning Task Management Task Management Features Collaboration Create Subtasks Gamification Gantt Charts Mobile Access Percent-Complete Tracking Progress Tracking Recurring Tasks Reporting/Analytics Spreadsheet View Task Board View Task Planning Task Scheduling Task Tracking Time Tracking To-Do List View Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Time Tracking Features Automatic Time Capture Billable & Non-Billable Hours Billing & Invoicing Employee Database Expense Tracking Mobile Time Tracking Multiple Billing Rates Offline Time Tracking Online Time Tracking Overtime Calculation Time per Project Reporting Timesheet Management Vacation / Leave Tracking Website Builder Features Auto Update Content Import / Export Drag & Drop Invoices Landing Pages / Web Forms Newsletter Management Online Booking Online Store Builder Pre-built Templates Real Time Editing SEO Survey Builder White Label Work Management Features Access Roles / Permissions Calendar Management Collaboration Tools CRM File Storage / File Sharing Kanban Messaging / Discussion Performance Metrics Project Management Reporting / Analytics Resource Management Strategic Planning Task Management Time Tracking Version Control Workflow Management Workflow Management Features Access Controls/Permissions Approval Process Control Business Process Automation Calendar Management Compliance Tracking Configurable Workflow Customizable Dashboard Document Management Forms Management Graphical Workflow Editor Mobile Access No-Code Task Management Third Party Integrations Workflow Configuration eCommerce Features Catalog Management Channel Management CRM Customer Accounts Data Security Email Marketing Inventory Management Kitting Loyalty Program Mobile Access Multi-Store Management Order Management Product Configurator Promotions Management Returns Management Reviews Management SEO Management Shopping Cart Templates	CRM Features Calendar/Reminder System Call Logging Document Storage Email Marketing Internal Chat Integration Lead Scoring Marketing Automation Integration Mobile Access Quotes / Proposals Segmentation Social Media Integration Task Management Territory Management Lead Management Features Activity Tracking Campaign Management Lead Capture Lead Distribution Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Source Tracking Show More Features Sales Force Automation Features Call Management Campaign Management Channel Management Commission Management Contact Management Contract Management Customer Database Email Marketing Field Sales Management Lead Management Opportunity Management Performance Metrics Proposal Generation Referral Tracking Sales Forecasting Territory Management
Integrations Constant Contact Mailchimp Corezoid Desktop.com FlowUp HubSpot Customer Platform Jira Jira Work Management LeadsRain Microsoft Outlook NXTPulse Pabbly Connect PayPal Rambox Robly Roistat SendPulse Shift Stripe Trafera.io Show More Integrations View All 131 Integrations	Integrations Constant Contact Mailchimp Corezoid Desktop.com FlowUp HubSpot Customer Platform Jira Jira Work Management LeadsRain Microsoft Outlook NXTPulse Pabbly Connect PayPal Rambox Robly Roistat SendPulse Shift Stripe Trafera.io Show More Integrations View All 4 Integrations
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