Bird

Bird

3.5 out of 5 stars
Bird Gupshup

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Bird:

About

Bird (formerly MessageBird) is the next-generation CRM for Marketing, Sales, and Payments, powering over 5 trillion annual messages across Email, SMS, and WhatsApp. Leading brands grow cost-efficiently with Bird through personalized interactions on Email, SMS, and WhatsApp. The world's most innovative companies build communication solutions using Bird's applications and APIs. Get started today and talk to your customers over any channel, for any use case, anywhere in the world. Marketing messages, push notifications, order updates, delivery alerts and more. Operational bottlenecks slowing your growth? Use automated conversations and workflows to collect critical information up front, reduce manual tasks, implement self-service flows, and route chats to the right agent. Get up and running in minutes on our reliable, auto-scaling APIs with extensive documentations, complete API references and intuitive SDKs.
Gupshup:

About

Headquartered in Silicon Valley, Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to several billion users across popular messaging channels such as SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype and many more. Gupshup's constant innovation enables it to offer market leading features on its platform, enabling developers to build Interactive, Programmable and Rich omni-channel CX journeys across messaging services
Bird:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Gupshup:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Bird:

Audience

Companies looking for an omnichannel communications platform
Gupshup:

Audience

Companies searching for a Conversational Messaging, Conversational AI, Customer Support and CPaaS solutions
Bird:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Gupshup:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Bird:

API

Offers API Supported
Gupshup:

API

Offers API Supported
Bird:

Screenshots and Videos

Gupshup:

Screenshots and Videos

Bird:

Pricing

$45 per month
Free Version Supported
Free Trial Not Supported
Gupshup:

Pricing

$0.01
Usage based pricing
Free Version Supported
Free Trial Supported
Bird:

Reviews/Ratings

Overall 3.5 / 5
ease 3.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5
Gupshup:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Bird:

Pros & Cons from Real Users

Pros

  • The cost and feature set on the box were the only things that attracted us to it. It was meant to perform a lot of functions
  • It offers a platform to interact with the customer using SMS, live chat, and WhatsApp. It also offers insight and reporting on interactions. Gives great customer support for business.

Cons

  • Super buggy, useless support. Both email and sms went to spam
  • It worked great for me. Nothing to share about the con.
Bird:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Gupshup:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Bird:

Company Information

Bird
Founded: 2011
Netherlands
bird.com
Gupshup:

Company Information

Gupshup
Founded: 2004
United States
www.gupshup.io
Bird:

Alternatives

Gupshup:

Alternatives

Bird:
Gupshup:
Bird:
Gupshup:
Chat Mitra

Chat Mitra

5.0 out of 5 stars
Bird:
Gupshup:
Bird:
Gupshup:
Bird

Bird

3.5 out of 5 stars
Bird:

Categories

Auto Dialer Supported
Bulk SMS Supported
Chat SDK & API Supported
Communication APIs Supported
CRM Supported
Email APIs Supported
Email Marketing Supported
Email Verification Supported
Sales Dialers Supported
SMS API Supported
SMS Gateways Supported
SMS Marketing Supported
SMTP Supported
WhatsApp Marketing Supported
Gupshup:

Categories

Bird:

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Supported
Gupshup:

WhatsApp Marketing Features

Alerts Supported
API Supported
Autoresponder Supported
Bulk Messaging Not Supported
Campaign Management Supported
Contact Management Supported
Multi-Language Support Supported
Reporting / Analytics Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Not Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Not Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Not Supported
Video Chat Not Supported
Bird:

Integrations

KonnectzIT Supported
Quickwork Supported
Stackreaction Supported
BoldDesk Not Supported
BytePhase Not Supported
Causal Supported
Cognito Forms Supported
Funnelforms Supported
Grok Bot Supported
Kindo Supported
Salesforce Not Supported
Shopify Supported
StarfishETL Supported
Tattoogenda Supported
VEVS Boat Rental Software Supported
VEVS Car Rental Software Supported
Zoho Marketing Automation Supported
Zuhal Supported
iController Supported
journy.io Supported
Gupshup:

Integrations

KonnectzIT Supported
Quickwork Supported
Stackreaction Supported
BoldDesk Supported
BytePhase Supported
Causal Not Supported
Cognito Forms Not Supported
Funnelforms Not Supported
Grok Bot Not Supported
Kindo Not Supported
Salesforce Supported
Shopify Not Supported
StarfishETL Not Supported
Tattoogenda Not Supported
VEVS Boat Rental Software Not Supported
VEVS Car Rental Software Not Supported
Zoho Marketing Automation Not Supported
Zuhal Not Supported
iController Not Supported
journy.io Not Supported
Bird:
Claim Bird and update features and information
Claim Bird and update features and information
Gupshup:
Claim Gupshup and update features and information
Claim Gupshup and update features and information