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About

The #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world. Support Everything with One Secure Remote Support Solution. With BeyondTrust Remote Support (formerly Bomgar), you can support Windows, Mac, Linux, iOS, Android, network devices, and peripherals with one, secure tool. More devices, more platforms, more people, more locations. Provide instant, reliable remote support to end-users and customers on or off your network. Get more done because you’re focused on fixing issues, not fixing the connection. Improve service levels and customer satisfaction with seamless, high-quality remote support for every end-user. Provide scalable, enterprise-grade support that keeps your business running, whether you’re fixing a Linux server across the ocean or an iPhone across town.

About

Endpoint Central gives IT teams a single platform to manage and secure every device across the organization, eliminating the need to juggle multiple point tools. Patch management is automated across Windows, macOS, Linux, and 1000+ third-party applications. Software deployment, OS imaging, and remote desktop capabilities allow administrators to provision, update, and troubleshoot endpoints without physical presence. Security capabilities include vulnerability assessment, application control, device control, browser security, endpoint privilege management, EDR, NGAV protection against malware and zero-day threats, and private access for secure remote connectivity. BitLocker and FileVault encryption management adds data protection across Windows and macOS fleets. Mobile device management extends control to iOS and Android, supporting corporate-owned and BYOD environments. Available on-premises or in the cloud across five editions: Free, Professional, Enterprise, UEM, and Security.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise level IT teams and customer support teams

Audience

All Enterprises - large, mid & small sized are our potential customers. Several enterprises which have a sizeable IT department running Windows/Mac/ Linux machines are happy using ManageEngine Desktop Central

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$795.00/one-time
Starting price $795 annual subscription / 50 computers for single user license.
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.7 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • BeyondTrust supports various operating systems, ensuring compatibility with diverse IT environments & allowing support for users on different platform.
  • It offers seamless & hassle free connection, ensuring a quick & efficient resolution to issues. Also security is a priority with Beyond trust providing a secure environment for remote support sessions, which instills confidence in the protection of sensitive data.

Cons

  • While offering powerful features, the cost of implementation might be a factor for smaller businesses or those with budget constraints.
  • Striking the right balance between providing flexibility & keeping the customization process straightforward could have enhanced overall user experience in my opinion.

Pros from Real Users

Pros

  • Patch management, software deployment, OS imaging/OS provisioning. Handles both Windows and macOS/Linux endpoints well. Patches for OS, third-party apps, and security updates. Helps reduce attack surface without manual effort. Remote control, command execution, remote troubleshooting. Saves time for helpdesk teams. iOS/Android device enrollment and policy enforcement. Great for BYOD and mobile fleet control.
  • ManageEngine Endpoint Central delivers a unified platform for managing desktops, servers, and mobile devices across Windows, macOS, and Linux environments. It simplifies patch management, software deployment, asset management, and remote control from a centralized console. Automated patching and compliance reporting help secure endpoints effectively, while the intuitive dashboards and granular policy controls make administrative tasks efficient. The tool’s support for mobile device management and OS imaging further enhances operational productivity for IT teams.
  • It’s a true Swiss Army knife. Having OS imaging, patch automation, and remote control in one agent saves us from tool fatigue.
  • ManageEngine Endpoint Central delivers a unified platform for managing desktops, servers, and mobile devices across Windows, macOS, and Linux environments. It simplifies patch management, software deployment, asset management, and remote control from a centralized console. Automated patching and compliance reporting help secure endpoints effectively, while the intuitive dashboards and granular policy controls make administrative tasks efficient. The tool’s support for mobile device management and OS imaging further enhances operational productivity for IT teams.
  • ManageEngine Endpoint Central offers comprehensive endpoint management with automated patching, software deployment, and remote control all from one console. It supports a wide range of devices and operating systems, reducing manual effort and improving security compliance. The centralized dashboard, detailed asset inventory, and automation capabilities help streamline routine IT tasks and improve operational efficiency across the organization.
  • ManageEngine Endpoint Central is a powerful yet easy-to-use tool for managing and securing computers from a single console. It helps us to quickly deploy patches, software, and updates, reducing security risks and manual work. The solution supports Windows, macOS, and Linux, and also manages mobile devices, making it suitable for mixed environments. Features like remote troubleshooting, asset management, and policy enforcement save time and improve control over endpoints.
  • Supports multiple device platforms with automated patching and software deployment. Offers strong remote control and efficient asset management. Scalable for various business sizes with a user-friendly interface and good integration options.
  • Supports multiple device platforms with automated patching and software deployment. Offers strong remote control and efficient asset management. Scalable for various business sizes with a user-friendly interface and good integration options.
  • Automated, self service portal, integration with servicedesk, managed installs are very easy to set up, very easy to use for both techs and users, patch management is on point and constantly updated, AD sync and automatic agent installation is great, OS imaging and migration are also very easy to set up and use. Mobile device management is also a great addition if you have lots of corporate mobile devices to deal with.
  • Simple, easy to use and configure. Great self-service section - when it works. Easy for deploying software and current asset management.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BeyondTrust
Founded: 1985
United States
www.beyondtrust.com/remote-support

Company Information

ManageEngine
Founded: 1996
India
www.manageengine.com/products/desktop-central/

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
KACE by Quest

KACE by Quest

Quest Software
baramundi Management Suite

baramundi Management Suite

baramundi Software USA

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Computer Security Features

Anti Spam
Antivirus
Audit Trail
Compliance Management
Database Security Audit
File Access Control
Financial Data Protection
Maintenance Scheduling
Real Time Monitoring
Security Event Log
Virus Definition Update
Vulnerability Protection

Cybersecurity Features

AI / Machine Learning
Behavioral Analytics
Endpoint Management
Incident Management
IOC Verification
Tokenization
Vulnerability Scanning
Whitelisting / Blacklisting

Endpoint Protection Features

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
Internet Usage Monitoring
Intrusion Detection System
IP Protection
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

Mobile Device Management (MDM) Features

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Patch Management Features

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Integrations

AuthPoint
Azure Marketplace
CloudNuro
CrowdStrike Falcon
HaloPSA
Jira Service Management
Microsoft Power BI
OverSOC
Rapid7 InsightVM
ScalePad
ServiceNow
Spiceworks IT Help Desk
Spiceworks Network Monitor
Splunk Cloud Platform
Tenable Nessus
Vivantio
Zendesk

Integrations

AuthPoint
Azure Marketplace
CloudNuro
CrowdStrike Falcon
HaloPSA
Jira Service Management
Microsoft Power BI
OverSOC
Rapid7 InsightVM
ScalePad
ServiceNow
Spiceworks IT Help Desk
Spiceworks Network Monitor
Splunk Cloud Platform
Tenable Nessus
Vivantio
Zendesk
Claim BeyondTrust Remote Support and update features and information
Claim BeyondTrust Remote Support and update features and information