Benbria Loop

Benbria Loop

Benbria
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+

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About

Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time. Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience. Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience.

About

Quala mines qualitative data streams such as email, calls, and CRM notes to quantify what customers say and teams hear. That gives you insights to inform product roadmaps and customer experience strategies. And insights to trigger workflows so you can better serve, retain and upsell individual customers. Quala uniquely tracks what customers are saying, what the team is observing, and what customers are doing in your product. Integrations with top systems and our powerful API get contact, conversation, and product data in one place. Our Assessments organize frontline input to make it actionable. Quala mines frontline data to quantify feature needs, issue prevalence, and more to inform product roadmaps and customer strategies. Frontline data also powers health scores and other leading indicators to trigger fully-informed customer actions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hospitality and retail businesses interested in a solution to manage their business and maximize profits

Audience

Customer Feedback solution for businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Benbria
Founded: 2008
Canada
www.benbria.com

Company Information

Quala
Founded: 2018
United States
www.quala.io

Alternatives

Alternatives

Benbria Loop

Benbria Loop

Benbria
INTELITY

INTELITY

Intelity

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integrations

Airtable
Freshdesk
Gong
Google
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Microsoft 365
Salesforce
Slack
Snowflake
SurveyMonkey
Zendesk

Integrations

Airtable
Freshdesk
Gong
Google
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Microsoft 365
Salesforce
Slack
Snowflake
SurveyMonkey
Zendesk
Claim Benbria Loop and update features and information
Claim Benbria Loop and update features and information
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