Backlog

Backlog

Nulab
+
+

Related Products

  • Planfix
    58 Ratings
    Visit Website
  • Project Insight
    122 Ratings
    Visit Website
  • Wrike
    7,635 Ratings
    Visit Website
  • Zoho Projects
    1,901 Ratings
    Visit Website
  • ClickUp
    19,572 Ratings
    Visit Website
  • Planview AdaptiveWork
    718 Ratings
    Visit Website
  • SmartDraw
    573 Ratings
    Visit Website
  • Vaiz
    50 Ratings
    Visit Website
  • Hubstaff
    3,996 Ratings
    Visit Website
  • Visual Planning
    120 Ratings
    Visit Website

About

Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.

About

Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Backlog is available for businesses of all sizes-- from startups to Fortune 500 companies.

Audience

Hiver is great for teams that want to manage customer communication right from their Gmail and Google Apps accounts.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$35/month
Starter - $35/month
Standard - $100/month
Premium - $175/month
Free Version Supported
Free Trial Supported

Pricing

$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • After the implementation of Backlog too in our workplace, we got more focused and had more visibility on tasks. Gantt chart is available. Easy to onboard, no training required. Monitoring of current progress of projects.
  • Backlog is an intuitive cloud-based platform to economically manage and strategic plan for projects. My favorite thing about Backlog is its Ui and best view for project tracking. It gives every small to big info about projects and its updates to check the status from any place.
  • This software's user interface is awesome and easily navigable. The Gantt charts are robust. Some Pros are, Easy to Plan and track the projects, business assets and file are well integrated, mobile app (android/ios) is useful.
  • Backlog is a great team collaboration tool to increase employee and team productivity. It offers easy to manage the project with an intuitive dashboard to view every action on a single screen.

Cons

  • No automation. Also, it has limited integration options.
  • The card view in the project has a bad interface.
  • Sometimes it fails to add files in the assets section.
  • It worked great for me. Nothing to share about cons.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Nulab
Founded: 2004
United States
nulab.com

Company Information

Hiver
Founded: 2011
United States
hiverhq.com

Alternatives

Alternatives

BugHerd

BugHerd

Splitrock Studio Pty Ltd.
FreeChat

FreeChat

Popupsmart
Jira

Jira

Atlassian

Categories

Bug Tracking Supported
Collaboration Supported
Diagram Supported
Gantt Chart Supported
Issue Tracking Supported
Kanban Supported
Project Management Supported
Remote Work Supported
Task Management Supported
Version Control Supported
Work Management Supported

Categories

Collaboration Supported
Customer Service Supported
Email Management Supported
Help Desk Supported
Issue Tracking Supported
Remote Work Supported
Task Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Not Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Supported
Task Management Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

IT Project Management Features

Bug Tracking Supported
Issue Management Supported
Milestone Tracking Supported
Percent-Complete Tracking Supported
Portfolio Management Not Supported
Prioritization Supported
Product Roadmapping Supported
Requirements Management Not Supported
Resource Management Not Supported
Status Tracking Supported
Supports Agile Supported
Supports Scrum Not Supported
Task Management Supported
Testing / QA Management Supported
Time & Expense Tracking Not Supported

Project Management Features

Agile Methodologies Supported
Budget Management Not Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Not Supported
Resource Management Supported
Time & Expense Tracking Not Supported
Traditional Methodologies Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Supported
Configurable Workflow Supported
Customizable Dashboard Not Supported
Document Management Supported
Forms Management Not Supported
Graphical Workflow Editor Not Supported
Mobile Access Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Not Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Not Supported
Project Management Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Not Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Not Supported
Gantt Charts Not Supported
Mobile Access Supported
Percent-Complete Tracking Not Supported
Progress Tracking Supported
Recurring Tasks Not Supported
Reporting/Analytics Supported
Spreadsheet View Not Supported
Task Board View Supported
Task Planning Not Supported
Task Scheduling Not Supported
Task Tracking Supported
Time Tracking Not Supported
To-Do List View Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Not Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Not Supported
Incident Management Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Not Supported

Integrations

Slack Supported
Aircall Not Supported
Box Supported
Cacoo Supported
Desktop.com Supported
Dropbox Supported
Faros AI Supported
Google Drive Supported
Google Sheets Supported
Jenkins Supported
Jira Work Management Supported
Josys Supported
KonnectzIT Supported
Pipedream Supported
Rambox Supported
Shift Supported
TestMu AI Supported
Typetalk Supported
Workers by Delos Not Supported
Zapier Not Supported

Integrations

Slack Supported
Aircall Supported
Box Not Supported
Cacoo Not Supported
Desktop.com Not Supported
Dropbox Not Supported
Faros AI Not Supported
Google Drive Not Supported
Google Sheets Not Supported
Jenkins Not Supported
Jira Work Management Not Supported
Josys Not Supported
KonnectzIT Not Supported
Pipedream Not Supported
Rambox Not Supported
Shift Not Supported
TestMu AI Not Supported
Typetalk Not Supported
Workers by Delos Supported
Zapier Supported
Claim Backlog and update features and information
Claim Backlog and update features and information
Claim Hiver and update features and information
Claim Hiver and update features and information