Azure Text AnalyticsMicrosoft
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Related Products
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About
Mine insights in unstructured text using NLP—no machine-learning expertise required—using text analytics, a collection of features from Cognitive Service for Language. Gain a deeper understanding of customer opinions with sentiment analysis. Identify key phrases and entities such as people, places, and organizations to understand common topics and trends. Classify medical terminology using domain-specific, pretrained models. Evaluate text in a wide range of languages. Identify important concepts in text, including key phrases and named entities such as people, events, and organizations. Examine what customers are saying about your brand and analyze sentiments around specific topics through opinion mining. Extract insights from unstructured clinical documents such as doctors' notes, electronic health records, and patient intake forms using text analytics for health.
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About
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Businesses looking for an AI service to uncover insights like sentiment, entities, and key phrases in unstructured text
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Audience
Customer experience and marketing teams seeking a solution to improve their operations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationMicrosoft
Founded: 1975
United States
azure.microsoft.com/en-us/services/cognitive-services/text-analytics/
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Company InformationClarabridge
Founded: 2005
United States
www.clarabridge.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Natural Language Processing Features
Co-Reference Resolution
Supported
In-Database Text Analytics
Supported
Named Entity Recognition
Supported
Natural Language Generation (NLG)
Supported
Open Source Integrations
Supported
Parsing
Not Supported
Part-of-Speech Tagging
Supported
Sentence Segmentation
Supported
Stemming/Lemmatization
Supported
Tokenization
Not Supported
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Business Intelligence Features
Ad Hoc Reports
Supported
Benchmarking
Supported
Budgeting & Forecasting
Not Supported
Dashboard
Supported
Data Analysis
Supported
Key Performance Indicators
Supported
Natural Language Generation (NLG)
Not Supported
Performance Metrics
Supported
Predictive Analytics
Supported
Profitability Analysis
Not Supported
Strategic Planning
Supported
Trend / Problem Indicators
Supported
Visual Analytics
Supported
Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Data Extraction Features
Disparate Data Collection
Supported
Document Extraction
Supported
Email Address Extraction
Supported
Image Extraction
Supported
IP Address Extraction
Supported
Phone Number Extraction
Supported
Pricing Extraction
Supported
Web Data Extraction
Supported
Social Media Management Features
Automated Publishing
Supported
Brand Tracking
Supported
Content Management
Supported
Customer Engagement
Supported
Multi-Account Management
Supported
Multi-User Collaboration
Supported
Post Scheduling
Supported
Reporting/Analytics
Supported
Social Media Monitoring
Supported
Social Media Marketing Features
Analytics
Supported
Automated Publishing
Supported
Contact Management
Supported
Content Management
Supported
Conversion Tracking
Supported
Customer Targeting
Supported
Keyword Filtering
Supported
Multi-Account Management
Supported
Post Scheduling
Supported
Speech Analytics Features
Automatic Transcription
Supported
Call Center Management
Not Supported
Call Recording
Supported
Customer Experience Management
Supported
Data Security
Supported
Natural Language Processing
Not Supported
Predictive Analytics
Supported
Self-Service Search
Not Supported
Sentiment Analysis
Supported
Surveys & Feedback
Supported
Text Mining Features
Boolean Queries
Supported
Document Filtering
Supported
Graphical Data Presentation
Supported
Language Detection
Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Summarization
Supported
Tagging
Supported
Taxonomy Classification
Supported
Text Analysis
Supported
Topic Clustering
Supported
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Integrations
AmplifAI
Not Supported
Azure Marketplace
Supported
Blotout
Not Supported
Cendyn CMS
Not Supported
Cendyn Guestrev
Not Supported
Cendyn Loyalty
Not Supported
Cendyn Revintel
Not Supported
Meltano
Not Supported
Salesforce
Not Supported
SurveyMonkey Enterprise
Not Supported
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Integrations
AmplifAI
Supported
Azure Marketplace
Not Supported
Blotout
Supported
Cendyn CMS
Supported
Cendyn Guestrev
Supported
Cendyn Loyalty
Supported
Cendyn Revintel
Supported
Meltano
Supported
Salesforce
Supported
SurveyMonkey Enterprise
Supported
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