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About

Azure Lighthouse provides capabilities for cross-customer management at scale, letting partners differentiate services based on greater efficiency and automation. Extend these capabilities consistently across marketplace offers, Azure services, APIs, and licensing models. Reduce manual operational tasks and scale customer management by using cross-customer management features. Maximize visibility into customers’ environments from your own environment. Simplify engagement processes, such as onboarding, through automated workflows. Let your customers view and manage across partners from a single control plane, with precise and granular access. Build their trust by providing transparency and audibility into your activities.

About

Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking to enable partners to deliver differentiated managed services

Audience

MSP service desk managers who need an AI L1 technician to triage tickets, automate workflows, handle calls, and close routine support loops

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$1,300 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Microsoft
Founded: 1975
United States
azure.microsoft.com/en-us/services/azure-lighthouse/

Company Information

Neo Agent
Founded: 2023
United Kingdom
www.neoagent.io

Alternatives

Azure Arc

Azure Arc

Microsoft

Alternatives

NMIS

NMIS

FirstWave

Categories

MSP

Categories

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Integrations

Active Directory
Asio by ConnectWise
ConnectWise Automate
ConnectWise PSA
Datto RMM
Hudu
Ingram Micro Cloud
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
ScalePad
ServiceNow
Sherweb
Slack

Integrations

Active Directory
Asio by ConnectWise
ConnectWise Automate
ConnectWise PSA
Datto RMM
Hudu
Ingram Micro Cloud
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
ScalePad
ServiceNow
Sherweb
Slack
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