Axence ConnectProAxence
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Visual AssistanceOptimaTech Limited
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Related Products
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About
Axence ConnectPro is a remote access and IT support tool designed to facilitate technical support and remote working. Here are some of its key features:
* Remote Access: Secure access to users' computers and servers for troubleshooting.
* Real-Time communication: Instant messaging and chat for quick issue resolution.
* Remote monitoring: View hardware, software, and performance metrics remotely.
* Unlimited sessions: Connect to multiple workstations simultaneously.
* Integration: Seamless with Active Directory and network configuration.
* User-Friendly interface: Intuitive operation for IT professionals and end-users.
* Remote desktop management: Supports file transfers, registry edits, process management, and command execution.
* Ready to install/run in isolated networks.
Axence ConnectPro is ideal for businesses seeking to streamline IT support and enhance remote working capabilities.
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About
Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
IT specialists, Network Administrators, Head of IT, Software distributors and resellers, integrators, VARs
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Audience
Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
0 USD/Yeaer
free annual subscription to celebrate the 20th anniversary of Axence
Free Version
Supported
Free Trial
Not Supported
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Pricing
$50/month/5 users
Business Plan:
5 user accounts 100 SMS/month Voice chat Annotation in Screenshots Instant Messaging No App is needed to install
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAxence
Founded: 2005
Poland
axence.net/en
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Company InformationOptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Not Supported
Session Recording
Not Supported
Session Transfer
Not Supported
Surveys & Feedback
Supported
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Not Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Not Supported
Screen Sharing
Supported
Session Recording
Not Supported
Session Transfer
Not Supported
Surveys & Feedback
Not Supported
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Integrations
Active Directory
Not Supported
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