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About

Axence ConnectPro is a remote access and IT support tool designed to facilitate technical support and remote working. Here are some of its key features: * Remote Access: Secure access to users' computers and servers for troubleshooting. * Real-Time communication: Instant messaging and chat for quick issue resolution. * Remote monitoring: View hardware, software, and performance metrics remotely. * Unlimited sessions: Connect to multiple workstations simultaneously. * Integration: Seamless with Active Directory and network configuration. * User-Friendly interface: Intuitive operation for IT professionals and end-users. * Remote desktop management: Supports file transfers, registry edits, process management, and command execution. * Ready to install/run in isolated networks. Axence ConnectPro is ideal for businesses seeking to streamline IT support and enhance remote working capabilities.

About

Request your users to record their issues without downloading anything and Collect Users’ Issues on the fly to Reduce the back-and-forth time in communicating user issues by obtaining all necessary information to recreate and resolve the issues. Like: Issue Reply, Console and network, Transcript, Audio, Events & Pages, User and device info, and Your custom data. Analyze Issues and investigate the Data Automatically analyze the data obtained from the user to gain a deeper understanding of the user issue. Using: User Emotion, User sentiment, Issue summary, Automatic tagging, Manual tagging. Use Record Workflows To Resolve 7X Faster Share the data with internal teams, such as product and R&D, toggle the widget directly on your product, and utilize our native integrations to save time. No download required, Shareable link, Front end Widget and Record manual control

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT specialists, Network Administrators, Head of IT, Software distributors and resellers, integrators, VARs

Audience

Customer support, customer operation, customer experience

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

0 USD/Yeaer
free annual subscription to celebrate the 20th anniversary of Axence
Free Version Supported
Free Trial Not Supported

Pricing

$0
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Axence
Founded: 2005
Poland
axence.net/en

Company Information

Record
Founded: 2022
Israel
torecord.it

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Remote Utilities

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Categories

Remote Support Supported

Categories

Remote Support Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Not Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Integrations

Active Directory Supported
Intercom Not Supported
Zendesk Not Supported
monday AI work platform Not Supported

Integrations

Active Directory Not Supported
Intercom Supported
Zendesk Supported
monday AI work platform Supported
Claim Axence ConnectPro and update features and information
Claim Axence ConnectPro and update features and information
Claim Record and update features and information
Claim Record and update features and information