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About

Automization AI Receptionist is a managed AI answering service for trades and local businesses that miss incoming enquiries. It answers business phone calls and website chats day and night, books jobs into a calendar or CRM, and sends text alerts about new leads. Automization sets it up, trains it on business information, and reviews calls to refine its responses. The 24/7 front-desk plan covers calls and chats around the clock; the after-hours plan covers evenings, weekends, and overflow. Through January 31, 2027, the after-hours plan is $249/month with no setup fee. New 24/7 customers who start by January 31, 2027 pay $399/month with no setup fee and keep that rate for 12 months. Starting February 1, 2027, the after-hours plan is $299/month plus a $499 setup fee, and the 24/7 plan is $499/month plus a $999 setup fee. Both plans are month-to-month with no contract. If the receptionist does not work as agreed during its first 30 days, Automization fixes it at no extra charge.

About

Nextiva XBert is Nextiva's AI employee for customer conversations, an AI-powered answering service, receptionist, and support agent that handles calls, texts, chats, and emails 24/7. It greets callers, answers questions, books and reschedules appointments, captures lead details, and resolves routine issues without human intervention, escalating only when a situation is too complex or sensitive for AI to handle alone. XBert trains itself on your business by pulling in your website, services, hours, and FAQs, then keeps improving from every real interaction. It unifies voice, text, and chat into one conversation thread, so context carries across channels. Built on Nextiva's enterprise-grade platform, it offers PCI DSS, HIPAA, and GDPR compliance, full call recording/transcription, and customizable guardrails for what it can and can't do. Pricing starts around $99/month for a set number of AI conversations, with setup available in minutes, no coding required.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Trades and local businesses that miss calls

Audience

Home services (HVAC, plumbing, electrical, landscaping) — techs are out in the field and can't answer calls, but customers calling about a broken AC unit rarely leave a voicemail; they call the next company. XBert answers, books the job, and keeps the pipeline full. Medical, dental, and other appointment-based practices — front desk staff get slammed during business hours and can't cover after-hours or lunch. XBert schedules, reschedules, and answers routine patient questions, with HIPAA compliance built in. Restaurants — handles reservation calls, menu questions, and hours inquiries without pulling staff off the floor during a rush. Real estate teams and agents — captures lead details and qualifies interest on inbound calls/texts about listings, even when an agent is mid-showing. Small businesses and solo operators generally — anyone running a business on one phone number who can't afford (or doesn't need) a full-time receptionist but still loses revenue every time a call goes unanswered. Growing businesses layering AI onto an existing setup — companies already on Nextiva's phone/contact center platform that want AI handling routine volume so human agents can focus on higher-value or more sensitive conversations.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$249/month
24/7 front desk: $399/month with no setup fee for customers who start by January 31, 2027; those customers keep that rate for 12 months. New customers starting February 1, 2027 pay $499/month plus a $999 setup fee. After-hours: $249/month with no setup fee through January 31, 2027; from February 1, 2027, it is $299/month plus a $499 setup fee. Both plans are month-to-month with no contract.
Free Version Not Supported
Free Trial Not Supported

Pricing

$15/user/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Automization
Founded: 2024
United Kingdom
automization.io/automate/ai-receptionist

Company Information

Nextiva XBert
Founded: 2025
United States
www.nextiva.com/products/ai-receptionist

Alternatives

Alternatives

CallSnag

CallSnag

Call Snag
Reception.ai

Reception.ai

ElevenLabs
Wattle AI

Wattle AI

MOONSHOT VENTURES PTY LTD

Categories

AI Receptionists Supported

Categories

Integrations

GoHighLevel Supported
HubSpot CRM Supported
Nextiva Not Supported
Zoho CRM Supported

Integrations

GoHighLevel Not Supported
HubSpot CRM Not Supported
Nextiva Supported
Zoho CRM Not Supported
Claim Automization AI Receptionist and update features and information
Claim Automization AI Receptionist and update features and information
Claim Nextiva XBert and update features and information
Claim Nextiva XBert and update features and information