Twilio Flex

Twilio Flex

Twilio
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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer Experience Management platform for businesses

Audience

Companies of all sizes looking to offer hyper-personalized customer communications across all channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$1.00/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Augment CXM
Founded: 2016
United States
www.augmentcxm.com

Company Information

Twilio
Founded: 2008
United States
www.twilio.com/en-us/flex

Alternatives

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
Heyday AI

Heyday AI

Hootsuite

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workforce Optimization (WFO) Features

eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

Integrations

Salesforce
Zendesk
Amazon Connect
AskSid
Calabrio Quality Management
Enthu.ai
Genesys DX
IBM watsonx Assistant
Make
NICE Enlighten AI
NetSuite
Oracle Cloud Infrastructure
Pipedream
Replicant
SALESmanago
Spoke Phone
Symbl
WebRezPro
Zapier
Zoom Phone

Integrations

Salesforce
Zendesk
Amazon Connect
AskSid
Calabrio Quality Management
Enthu.ai
Genesys DX
IBM watsonx Assistant
Make
NICE Enlighten AI
NetSuite
Oracle Cloud Infrastructure
Pipedream
Replicant
SALESmanago
Spoke Phone
Symbl
WebRezPro
Zapier
Zoom Phone
Claim Augment CXM and update features and information
Claim Augment CXM and update features and information