Attentive vs. TrueDialog Comparison


Attentive Attentive Mobile	TrueDialog	+	+
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About Send messages your customers want to read (and act on). Attentive’s AI-powered SMS & email platform helps retail enterprises to e-commerce entrepreneurs engage customers and drive billions in revenue. We'll help you target the right audience and measure your most important metrics to optimize your marketing program. And with over 100 flexible integrations, you can seamlessly connect to the rest of your marketing stack. We partner with industry innovators in retail & e-comm, food & beverage, and media & entertainment. Attentive’s AI-powered SMS & email platform will double your ROI in just a few months. Learn more about our free 30-day trial.	About TrueDialog is an enterprise-grade SMS texting platform built for businesses and higher education institutions. TrueDialog is a plug and play business texting solution that comes with dozens of pre-built tools as well as a robust SMS texting API. Its applications include SMS marketing, SMS customer service, emergency alerts, and two-way texting.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies of all sizes interested in a powerful conversational commerce, SMS marketing, and email marketing platform	Audience Businesses, contact centers, and higher education
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Get a demo to learn more Free Version Not Supported Free Trial Supported	Pricing $79.00/month Pay as you go - no monthly fee Small business - $99 per month Business pro - $375 per month Enterprise - $899 per month Custom Enterprise - $2499 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.9 / 5 design 5.0 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 5.0 / 5 features 4.6 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I really like the level of customer support we get from Attentive, they're always offering us new journeys, and ideas to increase our conversion. The platform is super easy to use and we are able to easily schedule sign up unit switches and messages ourselves. Can't say enough good things about Attentive. Not only is their team easy to work with and responsive, but they make the platform very easy to use. Attentive has been fantastic to work with. They're always pushing the envelope with features and delivering new ways to drive revenue. The platform is already robust but they are constantly developing new capabilities. And the best part is the team goes beyond standard level support, by actually helping you strategize and implement and sometimes even building out entire flows for you. Could not be happier with the experience. I love how responsive and helpful everyone at Attentive is. We've been working with them for 3+ years, and they always come to the table with new features and ideas to work through. I was able to hit the ground day 1 with this software. There are so many capabilities like segmentation, a/b testing, creating web pop-ups... and they make it easy enough for us to do all on our own! However, the support staff is incredibly efficient and kind if I do need help. Cons If there was one con, I would say that the reporting could be a little more robust. Sometimes I have to pull reports from two different places to try and analyze data better. Gets expensive if you want to add emojis to texts. It's a tad bit on the pricier side but its a premium product that is definitely worth it. Occasionally there's a few bugs, but that's to be expected! The reporting features are a bit clunky, but overall there hasn't been data I wasn't able to pull with a little help from my account rep.	Pros & Cons from Real Users Pros As an Engineer in MNC, contacting other MNC for work purposes needs a different kind of attention and helping features from normal SMS. TrueDialog helps a lot in managing company-wise Contacts and documents. A professional messaging app. It is easy to set up, use and manage the application including giving out replies and responses to each text. You can easily keep in touch with customers and other users. * The user interface is easy to understand and helps with using most of the features to their fullest. Their live training session helped me get up and running quickly. Great product and service overall. * I Really like the ability to schedule messages and personalize them for each customer at a mass scale. * Affordable pricing, great support team. It offers a smart SMS sending feature to send mass SMS very easily. Enabling this tool with business is very easy. Integrated with CRM tools. The Mobile version also supported. Excellent pricing Portal UI is easy to use and is deep in functionality API availability Terrific customer service Cons There is no such con of the TrueDialog but they should move their price to a more reasonable section. It is gonna be a waste of time, energy and resources If the sms is sent to users who do not give importance to text messages. * No big drawbacks as compared to other services with same features. It worked great for me. Nothing to share about cons. Provisioning shortcodes can be slow due to carrier approvals
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Attentive Mobile Founded: 2016 United States www.attentive.com	Company Information TrueDialog Founded: 2011 United States truedialog.com
Alternatives Klaviyo	Alternatives Podium
Infobip	Textellent
SlickText	TXT180
ActiveCampaign	Text Request
Brevo View All	EZ Texting View All
Categories AI Tools Supported Bulk SMS Supported Business Text Messaging Supported Drag and Drop Email Builders Supported eCommerce Marketing Supported eCommerce Tools Supported Email Marketing Supported Email Newsletter Supported Marketing Automation Supported Mobile Marketing Supported SMS Marketing Supported	Categories Alumni Management Supported Business Text Messaging Supported Customer Service Supported Higher Education Supported Mobile Marketing Supported Registration Supported SMS Marketing Supported
Mobile Marketing Features Channel Attribution Supported Contextual Targeting Supported Coupons Supported Email Marketing Supported Engagement Monitoring Supported In-App Marketing Supported Location-Based Marketing Supported Push Notifications Not Supported Text Messaging Supported Text-to-Win Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Show More Features Email Marketing Features A/B Testing Supported Artificial Intelligence Supported Auto-Responders Supported CAN SPAM Compliance Supported Customer Surveys Not Supported Drip Campaigns Supported Dynamic Content Supported Event Triggered Email Supported Image Library Supported Landing Pages/Web Forms Supported Mailing List Management Supported Mobile Optimized Emails Supported Reporting/Analytics Supported Subscriber Management Supported Template Management Supported WYSIWYG Email Editor Supported Marketing Automation Features A/B Testing Supported Analytics / ROI Tracking Supported Artificial Intelligence Supported Content / Blogging Platform Supported Customizable CTAs Supported Drip Campaigns Supported Dynamic Content Supported Landing Pages / Web Forms Supported Lead Scoring Not Supported Sales Intelligence Supported Search Marketing Not Supported Segmentation Supported Social Marketing Supported Website Visitor Tracking Supported eCommerce Marketing Features AB Testing Supported Abandoned Cart Email Not Supported Analytics / ROI Tracking Supported Customer Data Profiles Supported Dynamic Content Supported Email Marketing Supported Email Personalization Supported Facebook Ads Not Supported Google Ads Not Supported Product Recommendations Not Supported Push Notifications Supported Retargeting Supported Search Marketing Not Supported Segmentation Supported Signup Forms & Popups Not Supported SMS Marketing Supported Social Marketing Supported Triggered Emails Supported Website Visitor Tracking Not Supported	Mobile Marketing Features Channel Attribution Supported Contextual Targeting Supported Coupons Not Supported Email Marketing Not Supported Engagement Monitoring Supported In-App Marketing Not Supported Location-Based Marketing Not Supported Push Notifications Supported Text Messaging Supported Text-to-Win Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Show More Features Alumni Management Features Event Management Supported Fundraising Management Supported Jobs Board Supported Mailing List Management Supported Member Accounts Supported Member Communities Supported Member Directory Supported Member Portal Not Supported Membership Management Supported Website Management Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Higher Education Features Admissions Management Supported Alumni Management Supported Assessment Management Not Supported Curriculum Management Not Supported Faculty / Staff Management Not Supported Financial Aid Management Supported Fundraising Management Supported Housing Management Not Supported Scheduling Supported Student Information / Records Not Supported Student Portal Not Supported Registration Features Activity Registration Supported Attendance Management Not Supported Badge Management Not Supported Calendar Management Not Supported Class Registration Supported Contact Management Not Supported Event Registration Supported Form Builder Not Supported Group Registration Supported Marketing Management Supported Online Registration Supported Onsite Registration Not Supported Payment Processing Not Supported Refund Automation Not Supported Self Check-In Not Supported Surveys & Feedback Supported
Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Adobe Marketo Engage Not Supported BigCommerce Supported CartHook Supported Clearco Supported Cohley Supported Emarsys Supported Extole Supported FenixCommerce Supported Klarna Supported Northbeam Supported Pixlee TurnTo Supported ReturnPro Supported Sharpei Supported Simon AI Supported Talkable Supported Wonderment Supported Workers by Delos Supported Show More Integrations View All 105 Integrations	Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Adobe Marketo Engage Supported BigCommerce Not Supported CartHook Not Supported Clearco Not Supported Cohley Not Supported Emarsys Not Supported Extole Not Supported FenixCommerce Not Supported Klarna Not Supported Northbeam Not Supported Pixlee TurnTo Not Supported ReturnPro Not Supported Sharpei Not Supported Simon AI Not Supported Talkable Not Supported Wonderment Not Supported Workers by Delos Not Supported Show More Integrations View All 11 Integrations
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