Audience

Businesses, contact centers, and higher education

About TrueDialog

TrueDialog is an enterprise-grade SMS texting platform built for businesses and higher education institutions. TrueDialog is a plug and play business texting solution that comes with dozens of pre-built tools as well as a robust SMS texting API. Its applications include SMS marketing, SMS customer service, emergency alerts, and two-way texting.

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Pricing

Starting Price:
$79.00/month
Pricing Details:
Pay as you go - no monthly fee
Small business - $99 per month
Business pro - $375 per month
Enterprise - $899 per month
Custom Enterprise - $2499 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 5 User Reviews

Overall 4.8 / 5
ease 5.0 / 5
features 4.6 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

TrueDialog
Founded: 2011
United States
truedialog.com

Videos and Screen Captures

TrueDialog Campaigns

TrueDialog Campaigns

TrueDialog Campaigns TrueDialog Create TrueDialog Create Message TrueDialog Schedule
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support

TrueDialog Frequently Asked Questions

Q: What kinds of users and organization types does TrueDialog work with?
Q: What languages does TrueDialog support in their product?
Q: What kind of support options does TrueDialog offer?
Q: What other applications or services does TrueDialog integrate with?
Q: Does TrueDialog have a mobile app?
Q: What type of training does TrueDialog provide?
Q: Does TrueDialog offer a free trial?
Q: How much does TrueDialog cost?

TrueDialog Product Features

Alumni Management

Event Management Supported
Fundraising Management Supported
Jobs Board Supported
Mailing List Management Supported
Member Accounts Supported
Member Communities Supported
Member Directory Supported
Membership Management Supported
Member Portal Not Supported
Website Management Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Surveys & Feedback Supported
Email Management Not Supported
Knowledge Base Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Higher Education

Admissions Management Supported
Alumni Management Supported
Financial Aid Management Supported
Fundraising Management Supported
Scheduling Supported
Assessment Management Not Supported
Curriculum Management Not Supported
Faculty / Staff Management Not Supported
Housing Management Not Supported
Student Information / Records Not Supported
Student Portal Not Supported

Mobile Marketing

Channel Attribution Supported
Contextual Targeting Supported
Engagement Monitoring Supported
Push Notifications Supported
Text Messaging Supported
Coupons Not Supported
Email Marketing Not Supported
In-App Marketing Not Supported
Location-Based Marketing Not Supported
Text-to-Win Not Supported

Registration

Activity Registration Supported
Class Registration Supported
Event Registration Supported
Group Registration Supported
Marketing Management Supported
Online Registration Supported
Surveys & Feedback Supported
Attendance Management Not Supported
Badge Management Not Supported
Calendar Management Not Supported
Contact Management Not Supported
Form Builder Not Supported
Onsite Registration Not Supported
Payment Processing Not Supported
Refund Automation Not Supported
Self Check-In Not Supported

SMS Marketing

2-Way Messaging Supported
Contact Management Supported
MMS Supported
Mass Texting Supported
Message Personalization Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Supported
Artificial Intelligence Not Supported

TrueDialog Verified User Reviews

Write a Review
  • Maqsood S.
    Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "B2B Communications"

    Posted 2020-12-10

    Pros: As an Engineer in MNC, contacting other MNC for work purposes needs a different kind of attention and helping features from normal SMS. TrueDialog helps a lot in managing company-wise Contacts and documents. A professional messaging app.

    Cons: There is no such con of the TrueDialog but they should move their price to a more reasonable section.

    Overall: Altogether, it has a lot of features for the professional sector, SMS scheduling, a well-structured interface, and the way it blends with CRM tools. This app not only good for SMS but other contacting methods too works wonderfully.

    Read More...
  • A TrueDialog User
    Finance assistant
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great app for educational institutes and SMEs!"

    Posted 2020-08-29

    Pros: It is easy to set up, use and manage the application including giving out replies and responses to each text. You can easily keep in touch with customers and other users.

    Cons: It is gonna be a waste of time, energy and resources If the sms is sent to users who do not give importance to text messages.

    Overall: A robust application which can be used to boost customer relationship management very easily and it is one of the best SMS managing and tracking applications available in the market.

    Read More...
  • Harry B.
    Administrator
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "All-in-One SMS Solution"

    Edited 2020-08-16

    Pros: * The user interface is easy to understand and helps with using most of the features to their fullest. Their live training session helped me get up and running quickly. Great product and service overall.
    * I Really like the ability to schedule messages and personalize them for each customer at a mass scale.
    * Affordable pricing, great support team.

    Cons: * No big drawbacks as compared to other services with same features.

    Overall: Overall, compared to the other service providers, TrueDialog offers good SMS service. I've even recommended this to our client companies!

    Read More...
  • Kunal R.
    Manager
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Smart Mass SMS tool for business "

    Posted 2020-07-19

    Pros: It offers a smart SMS sending feature to send mass SMS very easily. Enabling this tool with business is very easy. Integrated with CRM tools. The Mobile version also supported.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: TrueDialog is powerful SMS sending for a business tool. I have been using this for several years. It offers a great mass SMS sending solution. It's a valuable tool to engage with clients.

    Read More...
  • David Y.
    CTO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great product and service"

    Posted 2019-11-26

    Pros: Excellent pricing
    Portal UI is easy to use and is deep in functionality
    API availability
    Terrific customer service

    Cons: Provisioning shortcodes can be slow due to carrier approvals

    Overall: Have used platform for years now. Great experience overall, especially compared to other services I have used before. Customer service in particular is quick and responsive.

    Read More...
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