TXTImpact vs. TrueDialog Comparison


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About TXTImpact is a trusted Mass Texting and Business Messaging Service provider, delivering reliable and affordable solutions for businesses of all sizes. Designed for simplicity and efficiency, the platform enables organizations to send mass text messages, bulk MMS campaigns, SMS polls, surveys, and automated reminders effortlessly. TXTImpact caters to diverse industries, including retail, healthcare, education, and nonprofits, offering customizable features to meet specific needs. Its intuitive dashboard simplifies the entire process, making it accessible even for non-tech-savvy users. With real-time analytics, message scheduling, and robust automation tools, it ensures seamless communication and engagement with your audience. Backed by a comprehensive knowledge base, tutorial videos, and responsive customer support, TXTImpact empowers businesses to achieve their messaging goals effectively. Whether you're running marketing campaigns, sending updates, or improving customer interactions,	About TrueDialog is an enterprise-grade SMS texting platform built for businesses and higher education institutions. TrueDialog is a plug and play business texting solution that comes with dozens of pre-built tools as well as a robust SMS texting API. Its applications include SMS marketing, SMS customer service, emergency alerts, and two-way texting.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Marketing agency, Realtors, Logistics, Law firm, Fitness centers, Mortgage companies	Audience Businesses, contact centers, and higher education
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29/month All business texting and SMS marketing features 500 Text Credits One Toll-Free or local number Landline Number Overage Text Credit $0.05 1 Keyword 1 User Free Version Not Supported Free Trial Supported	Pricing $79.00/month Pay as you go - no monthly fee Small business - $99 per month Business pro - $375 per month Enterprise - $899 per month Custom Enterprise - $2499 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 5.0 / 5 features 4.6 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros As an Engineer in MNC, contacting other MNC for work purposes needs a different kind of attention and helping features from normal SMS. TrueDialog helps a lot in managing company-wise Contacts and documents. A professional messaging app. It is easy to set up, use and manage the application including giving out replies and responses to each text. You can easily keep in touch with customers and other users. * The user interface is easy to understand and helps with using most of the features to their fullest. Their live training session helped me get up and running quickly. Great product and service overall. * I Really like the ability to schedule messages and personalize them for each customer at a mass scale. * Affordable pricing, great support team. It offers a smart SMS sending feature to send mass SMS very easily. Enabling this tool with business is very easy. Integrated with CRM tools. The Mobile version also supported. Excellent pricing Portal UI is easy to use and is deep in functionality API availability Terrific customer service Cons There is no such con of the TrueDialog but they should move their price to a more reasonable section. It is gonna be a waste of time, energy and resources If the sms is sent to users who do not give importance to text messages. * No big drawbacks as compared to other services with same features. It worked great for me. Nothing to share about cons. Provisioning shortcodes can be slow due to carrier approvals
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information TXTImpact Founded: 2006 United States www.txtimpact.com	Company Information TrueDialog Founded: 2011 United States truedialog.com
Alternatives TXT180	Alternatives Podium
Grayscale Grayscale Labs, Inc	Textellent
EZSMS	TXT180
Textedly	Text Request
SimpleTexting Sinch View All	EZ Texting View All
Categories Bulk SMS Supported Business Text Messaging Supported Customer Communications Management Supported Customer Engagement Supported Customer Service Supported Mobile Marketing Supported SMS Marketing Supported	Categories Alumni Management Supported Business Text Messaging Supported Customer Service Supported Higher Education Supported Mobile Marketing Supported Registration Supported SMS Marketing Supported
Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Mobile Marketing Features Channel Attribution Not Supported Contextual Targeting Supported Coupons Supported Email Marketing Not Supported Engagement Monitoring Not Supported In-App Marketing Not Supported Location-Based Marketing Not Supported Push Notifications Not Supported Text Messaging Supported Text-to-Win Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Show More Features Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Supported Multi-Channel Communications Not Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Supported Video Content Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Not Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported	Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Mobile Marketing Features Channel Attribution Supported Contextual Targeting Supported Coupons Not Supported Email Marketing Not Supported Engagement Monitoring Supported In-App Marketing Not Supported Location-Based Marketing Not Supported Push Notifications Supported Text Messaging Supported Text-to-Win Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Show More Features Alumni Management Features Event Management Supported Fundraising Management Supported Jobs Board Supported Mailing List Management Supported Member Accounts Supported Member Communities Supported Member Directory Supported Member Portal Not Supported Membership Management Supported Website Management Not Supported Higher Education Features Admissions Management Supported Alumni Management Supported Assessment Management Not Supported Curriculum Management Not Supported Faculty / Staff Management Not Supported Financial Aid Management Supported Fundraising Management Supported Housing Management Not Supported Scheduling Supported Student Information / Records Not Supported Student Portal Not Supported Registration Features Activity Registration Supported Attendance Management Not Supported Badge Management Not Supported Calendar Management Not Supported Class Registration Supported Contact Management Not Supported Event Registration Supported Form Builder Not Supported Group Registration Supported Marketing Management Supported Online Registration Supported Onsite Registration Not Supported Payment Processing Not Supported Refund Automation Not Supported Self Check-In Not Supported Surveys & Feedback Supported
Integrations Salesforce Supported Adobe Marketo Engage Not Supported Constant Contact Supported Eloqua Not Supported Facebook Supported Google Contacts Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Mailchimp Supported Microsoft Dynamics 365 Not Supported Nexus Not Supported ShapeNet Not Supported Velocify Not Supported WordPress Supported X (Twitter) Supported Zapier Supported Zendesk Supported Show More Integrations View All 9 Integrations	Integrations Salesforce Supported Adobe Marketo Engage Supported Constant Contact Not Supported Eloqua Supported Facebook Not Supported Google Contacts Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported Mailchimp Not Supported Microsoft Dynamics 365 Supported Nexus Supported ShapeNet Supported Velocify Supported WordPress Not Supported X (Twitter) Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations View All 11 Integrations
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