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About

Jira-native CMDB and asset management. Gain complete visibility into infrastructure dependencies to easily manage assets, quickly troubleshoot incidents, and minimize the downstream impact of changes. View different asset dependencies and easily assess the impact of those relationships at a glance with a graphical view. It puts crucial asset information at your fingertips, wherever and whenever you need it. Mindville's Insight (now by Atlassian) helps IT teams reduce MTTR by showing teams what services are affected, and how each of those relates to the other. Insight adds context through visualization, allowing teams to understand the “who, what, when, and where” of any issue. Data can be imported from cloud providers, other CMDB solutions or by using CSV, JSON, or REST-API. Leverage Insight Integration apps to connect with and import data from cloud providers like AWS, Azure, and Google Cloud.

About

Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies interested in a CMDB and asset management solution native to Jira

Audience

Managed service providers, Enterprises

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$5 per month
$5 per month for up to 10 users
$2.5 per user per month for 11 to 100 users
Free Version Not Supported
Free Trial Supported

Pricing

Contact us to enquire about our licensing.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Atlassian
Founded: 2002
United States
www.atlassian.com/software/insight

Company Information

Deepser
Founded: 2017
Italy
www.deepser.com

Alternatives

Virima

Virima

Virima Inc.

Alternatives

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ServiceNow CMDB

ServiceNow
Freshservice

Freshservice

Freshworks
Samantha

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Net Watch Solutions
Startly

Startly

Startly Labs
Startly

Startly

Startly Labs
iET ITSM

iET ITSM

iET Solutions

Categories

CMDB Supported

Categories

CMDB Supported
Help Desk Supported
IT Management Supported
ITSM Supported
MSP Supported
Service Desk Supported

CMDB Features

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Supported
Impact Management Not Supported
IT Asset Management Supported
License Management Supported
Performance Management Not Supported
Relationship Mapping Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Not Supported
Self Service Portal Supported

Incident Management Features

Audit Trail Not Supported
Corrective Actions (CAPA) Not Supported
Disaster Recovery Not Supported
Incident Reporting Supported
IT Incident Management Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Not Supported
Safety Management Not Supported
Task Management Supported
Ticket Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported
Scheduling Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Supported
Remote Control Supported
Self Service Portal Supported
SLA Management Supported

Workflow Management Features

Access Controls/Permissions Not Supported
Approval Process Control Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Supported
Configurable Workflow Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Supported
Graphical Workflow Editor Supported
Mobile Access Supported
No-Code Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Integrations

Device42 Supported
Anchore Supported
Bitbucket Supported
Compyl Supported
Cypago Supported
DECADIS Control Center Supported
Endor Labs Supported
Exegy SMDS Supported
Flosum Supported
Imprint Engine Supported
Jamf Pro Supported
Jira Supported
Microsoft Azure Supported
PangaeAPI Supported
Producter Supported
Redactive Supported
ServiceNow Supported
Tenable One Supported

Integrations

Device42 Supported
Anchore Not Supported
Bitbucket Not Supported
Compyl Not Supported
Cypago Not Supported
DECADIS Control Center Not Supported
Endor Labs Not Supported
Exegy SMDS Not Supported
Flosum Not Supported
Imprint Engine Not Supported
Jamf Pro Not Supported
Jira Not Supported
Microsoft Azure Not Supported
PangaeAPI Not Supported
Producter Not Supported
Redactive Not Supported
ServiceNow Not Supported
Tenable One Not Supported
Claim Atlassian Insight and update features and information
Claim Atlassian Insight and update features and information
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Claim Deepser and update features and information