Aspect Workforce

Aspect Workforce

Aspect, an Alvaria Brand
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About

Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.

About

Plannam is a WFM consultancy and software provider that helps organizations plan, schedule, and manage their workforce more intelligently. With a modular SaaS platform and AI-driven optimization, Plannam ensures legal compliance, streamlines time tracking and shifts, and empowers employees through self-service portals. For mid-sized and large companies looking to reduce workforce costs and increase operational control, Plannam offers an integrated approach: strategy, technology, and ongoing support in a single partner.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For companies looking for a management app to engage workforce concerns and activities

Audience

Companies of all sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aspect, an Alvaria Brand
Founded: 2021
United States
www.aspect.com

Company Information

Plannam
Founded: 2022
Spain
plannam.com

Alternatives

Alternatives

Aspect Workforce

Aspect Workforce

Aspect, an Alvaria Brand

Categories

Categories

Integrations

Aspect Performance
Aspect Quality
Chatterbox

Integrations

Aspect Performance
Aspect Quality
Chatterbox
Claim Aspect Workforce and update features and information
Claim Aspect Workforce and update features and information
Claim Plannam and update features and information
Claim Plannam and update features and information