AskNicely vs. Prodsight Comparison


AskNicely	Prodsight Product Insight	+	+
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About Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day.	About Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience All types of entrepreneurs, product managers and customer support managers	Audience Leaders and managers of support, success, product and CX
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $100 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information AskNicely Founded: 2014 New Zealand www.asknicely.com	Company Information Product Insight Founded: 2017 United Kingdom prodsight.com
Alternatives SurveyLegend	Alternatives ClientZen
SurveySparrow	Clientpulse
Delighted Qualtrics	Seven24
SurveyOL SurveyOL.com	Klarion AI
Sogolytics View All	Caplena View All
Categories Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported Employee Engagement Supported Employee Survey Supported Experience Management Supported NPS Supported Online Quiz Makers Supported Survey Supported	Categories Customer Experience Supported Customer Feedback Supported
Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Show More Features Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Employee Engagement Features Benchmarking Not Supported Cultural Alignment Not Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Not Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Not Supported Pulse Surveys Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Not Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported	Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported
Integrations Freshdesk Supported Intercom Supported Slack Supported Stackreaction Supported Wufoo Supported Zapier Supported Zendesk Supported AskNicely Not Supported Centra Supported EnjoyHQ Supported Google Business Profile Not Supported HubSpot Customer Platform Supported JobAdder Supported Mailchimp Supported Meltano Supported NetSuite Supported PropertySuite Supported Results.com Supported Salesforce Supported Workato Supported Show More Integrations View All 51 Integrations	Integrations Freshdesk Supported Intercom Supported Slack Supported Stackreaction Supported Wufoo Supported Zapier Supported Zendesk Supported AskNicely Supported Centra Not Supported EnjoyHQ Not Supported Google Business Profile Supported HubSpot Customer Platform Not Supported JobAdder Not Supported Mailchimp Not Supported Meltano Not Supported NetSuite Not Supported PropertySuite Not Supported Results.com Not Supported Salesforce Not Supported Workato Not Supported Show More Integrations View All 26 Integrations
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