Artera vs. Mend Comparison


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		Related Products DoctorConnect DoctorConnect delivers industry-leading patient engagement and automation tools that help healthcare providers improve efficiency, reduce no-shows, and enhance patient satisfaction. With over 32 years of experience, we support thousands of doctors, clinics, and hospitals nationwide. Our platform integrates with hundreds of EMR and PM systems to simplify communication and daily operations. 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About Artera strengthens how healthcare providers communicate and care for patients. We bring together text, email, phone, and voice AI agents in one platform built for healthcare. Our voice AI agents handle the routine conversations that consume staff time: appointment scheduling, patient intake, referral management, payments, and care gap outreach. Artera pairs its secure agentic platform, Artera Harmony, with dedicated AI Service Squads who work within each practice's workflows to design and build custom AI solutions around their needs. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience. SOC 2 Type 2, HITRUST, HIPAA compliant, and FedRAMP Class D Certified. Patient data is never used to train AI models. 2B+ Annual Comms. \| #1 Best in KLAS (Patient Communications, 2026) \| 11+yrs Experience \| FedRAMP Class D Certification \| 200M+ Patients \| 1,000+ Provider Customers	About Mend is an enterprise-grade patient engagement and telehealth platform designed to help healthcare organizations profitably scale their practice and care for more patients. Founded in 2014, Mend is on a mission to revolutionize healthcare delivery so that every patient can receive extraordinary care. Mend makes it easy for healthcare providers to securely and efficiently communicate with their patients and colleagues, without concerns of violating HIPAA compliance or misplacing patient information. Mend provides integrated in-office and virtual care experiences for over 100 specialties with more than 5 million patients. Mend's comprehensive platform works hand-in-hand with all major EHR and PMS software to facilitate more than 400,000 telehealth visits per month, increase patient satisfaction by up to 23%, reduce no-show rates as low as 4%, radically improve staff productivity, and help providers drive more revenue through better patient attendance.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Developers, IT professionals, and technical decision-makers evaluating healthcare communication platforms	Audience Healthcare Organizations, Hospital's, Physician Practices
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing - MendFree is totally free - MendEnterprise is a custom solution for organizations with 11 or more providers Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Artera Founded: 2015 United States artera.io	Company Information Mend Founded: 2014 United States www.mend.com
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EliseAI	Updox
Holly by Nimblr Nimblr	Altar-1 Aikido Security
Luma Health	AdvancedMD
Solutionreach View All	OptiMantra View All
Categories AI Agents for Healthcare Supported AI Voice Agents Supported Appointment Reminder Supported Healthcare AI Supported HIPAA Compliant Messaging Supported Medical Scheduling Supported Patient Engagement Supported Patient Experience Supported Patient Intake Supported Patient Relationship Management (PRM) Supported Patient Scheduling Supported	Categories Healthcare AI Supported Medical Scheduling Supported Mental Health Supported Patient Engagement Supported Patient Intake Supported Patient Portal Supported Patient Scheduling Supported Payment Processing Supported Telemedicine Supported Therapy Supported
Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Supported Patient Portal Supported Personal Health Record Not Supported Progress Tracking Not Supported Self Management Supported Show More Features Appointment Reminder Features Appointment Scheduling Supported Calendar Management Not Supported Call Reminders Supported Email Reminders Supported Online Booking Supported Payment Reminders Supported Recurring Appointments Not Supported Rescheduling Supported SMS Messaging Supported Two-Way Messaging Supported	Medical Scheduling Features Appointment Management Not Supported Billing & Invoicing Not Supported Drag & Drop Not Supported Facility Scheduling Supported Multi-Location Not Supported No-Show Tracking Supported On Call Scheduling Supported Patient Records Not Supported Patient Scheduling Supported Physician Management Not Supported Recurring Appointments Supported Self Service Portal Not Supported Staff Scheduling Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Supported Patient Portal Supported Personal Health Record Not Supported Progress Tracking Supported Self Management Not Supported Show More Features Mental Health Features Appointment Reminders Supported Appointment Scheduling Supported Assessment & Treatment Plans Supported Billing & Invoicing Not Supported Claims Management Not Supported E-Prescribing Not Supported EDI Not Supported EMR / EHR Supported HIPAA Compliant Supported Inpatient / Residential Supported Multi-Provider Practice Supported Patient Portal Supported Personnel Management Not Supported Progress Notes Supported Single Provider Practice Supported Patient Portal Features Appointment Confirmations Supported Appointment Scheduling Supported Bill Payment Supported Care Plans Supported Care Summaries Supported EHR-Agnostic Supported Health Record Access Not Supported Intake Forms Supported Lab Results Not Supported Prescription Renewals Not Supported Secure Messaging Supported Video Consultations Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Not Supported Gift Card Management Not Supported Mobile Payments Supported Online Payments Supported POS Transactions Not Supported Receipt Printing Not Supported Recurring Billing Not Supported Signature Capture Not Supported Telemedicine Features Appointment Reminders Supported Appointment Scheduling Supported Chat / Messaging Supported E-Prescribing Supported For Medical Purposes Supported HIPAA Compliant Supported Multi-Provider Practice Supported Online Forms Supported Patient Queue Management Supported Practice Management Supported Remote Treatment Plans Supported Teleradiology Not Supported Video Conferencing Supported
Integrations NextGen Healthcare EHR Supported Veradigm EHR Supported eClinicalWorks Supported AdvancedMD Supported Cortex Not Supported Dataweavers Not Supported EpicCare EMR Supported Greenway Health Supported Intergy EHR Not Supported MEDITECH Expanse Supported ModMed Supported Oracle Health Ambulatory EHR Supported Oracle Health EHR Supported athenaOne Supported Show More Integrations View All 11 Integrations	Integrations NextGen Healthcare EHR Supported Veradigm EHR Supported eClinicalWorks Supported AdvancedMD Not Supported Cortex Supported Dataweavers Supported EpicCare EMR Not Supported Greenway Health Not Supported Intergy EHR Supported MEDITECH Expanse Not Supported ModMed Not Supported Oracle Health Ambulatory EHR Not Supported Oracle Health EHR Not Supported athenaOne Not Supported Show More Integrations View All 8 Integrations
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