Arena.im vs. LivePerson Comparison


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About Arena is a market-leading communication platform designed to help brands create AI-powered communities on their websites and apps. It offers features like live blogs, group chats, AI agents, and content streams to engage audiences in real time. The platform supports industries such as publishers, sports, entertainment, and e-commerce by boosting traffic, engagement, lead generation, and audience monetization. Arena provides powerful customization, advanced analytics, and robust security compliant with GDPR. Its no-code integration makes it easy to add interactive community features to any platform. Trusted by top organizations, Arena helps businesses connect with their audiences and grow online.	About The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Publishers, media companies, sports organizations, brands, and e-commerce businesses seeking an AI-powered platform to build engaging, scalable digital communities and monetize their audiences	Audience Companies interested in a comprehensive conversational AI solution
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $39/mo (billed anunally) • Starter Plan: $39/month (billed annually) or $49/mo • Professional Plan: $299/month (billed annually) or $349/mo • Business Plan: $829/mo (billed annually) or $999/mo • Enterprise Plan: Custom, please reach out to an Arena Expert. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.4 / 5 ease 4.4 / 5 features 4.6 / 5 design 4.4 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Arena.im's is fantastic to use, primarily due to its easy and simple user interface. Under this "simplicity" are a vast amount of customization options to tailor your website feeds in every detail you require. And if you need a little extra help, support is literally a live chat box away. Easy implemented with one line code, improved client satisfaction, real time interaction and my team became more productive. Comprehensive set of features and analytics, seems to be the easiest way to add viewer relations management to a website. Good interface, multiple user accounts allowed. Excellent internal interface. Loads reliably and no seeming downtime. It was very easy to use the chat function. Everything looked sleek for the participants. Loved it that it has polling and Q&A function too. Being able to use GIFs is such a plus to make engagement more hyped up. Cons Their entry-level package has a limit of 1000 impressions, which run out quite quickly. Smaller websites could be deterred from signing up to a paid package due to the starting price for a paid subscription. No significant cons at the moment, but the design could improve in one detail or another. And with even better prices, I could implement it in other businesses as well. But I don't give up the tool, which has been essential for my business. Even though Arena itself is free for personal websites and low traffic blogs, WordPress requires you to upgrade to the "business plan" ($300 annually) in order to use Arena plugin, required to embed functions like chat in your blog. None that I can think of, we are very happy with Arena as a platform. The Q&A & Polling icons were a tiny bit too small hence it could be easily missed. The pages for admins to navigate the settings were quite confusing and definitely needs improvement.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Arena.im Founded: 2017 United States arena.im/	Company Information LivePerson Founded: 1996 United States www.liveperson.com
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Categories Blog Cloud Communication Platform Community Customer Experience Live Chat User-Generated Content (UGC) Virtual Classroom	Categories AI Assistants Chatbot Conversational AI Conversational Commerce Conversational Marketing Conversational Support Customer Experience Customer Service Experience Management Experience Orchestration Live Chat
Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Blog Features Analytics Collaborative Writing Comment Moderation File Sharing Group Posting Monetization Tools Post Management Search WYSIWYG Rich Text Editing Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Community Features Content Management Content Moderation Discussions / Forums Event Management Group Management Ideation / Crowdsourcing Member Directory Membership Management Social Media Management Website Management White Label Virtual Classroom Features Annotation Tools Attendee Analytics Audio/Video Conferencing Customizable Branding eCommerce Integration Electronic Hand Raising File Sharing Interactive/Collaboration Tools Learning Management System Live Chat Live Streaming Mobile Access Multiple Camera Feeds Notifications Online Whiteboard Schedule Management Screen Sharing Session Recording Surveys / Polls Web Browser-based	Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Experience Management Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis
Integrations WordPress Causal Clinc Contentsquare EdgeTier Facebook Google Ads Guru Instagram LivePerson Automotive Marchex Parsey Resemble AI Scotty Singer Storydoc Topbox Verint AI Blueprint Vonage Communications APIs (Nexmo) Xplenty Show More Integrations View All 7 Integrations	Integrations WordPress Causal Clinc Contentsquare EdgeTier Facebook Google Ads Guru Instagram LivePerson Automotive Marchex Parsey Resemble AI Scotty Singer Storydoc Topbox Verint AI Blueprint Vonage Communications APIs (Nexmo) Xplenty Show More Integrations View All 36 Integrations
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