Aranda Virtual Support

Aranda Virtual Support

Aranda SOFTWARE
EV Reach

EV Reach

EasyVista
+
+

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About

Aranda Virtual Support is a remote control and support software that enables real-time technical assistance for customers, regardless of their location, connection type, or network. It allows specialists to establish remote connections to multiple Windows workstations within seconds, facilitating efficient troubleshooting. The platform includes integrated collaboration tools, such as chat functionality and session transfer between specialists, ensuring uninterrupted support processes. Secure file transfer capabilities are provided, allowing the exchange of files of any type, size, or extension without the need for external software. Key advantages of Aranda Virtual Support include encrypted remote connections that are unaffected by routers, firewalls, proxies, or NATs; optimized performance through adjustable color and screen resolution settings for slow connections; and flexible access options.

About

Go beyond solving incidents and proactively eliminate them without impacting the end user. EV's Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business. Support your users with the most powerful and secure remote access solution. Our advanced remote desktop technology allows you to you access your users and systems within seconds, no matter where they are. Monitor the screen activity and health status of groups of machines with the multi-machine screen monitor. We support multiple platforms/system types via a range of access protocols including Citrix and Microsoft Terminal Services user sessions. Our behind-the-scenes system management lets you support your users without interrupting them.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams and service providers needing a solution to deliver real-time technical support across diverse network environments

Audience

Support agents in search of a solution to manage their Remote Support and IT process automation operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Aranda SOFTWARE
Founded: 2002
Colombia
arandasoft.com/en/productos/aranda-virtual-support/

Company Information

EasyVista
United States
www.easyvista.com/products/reach-end-to-end-service

Alternatives

Aranda CMDB

Aranda CMDB

Aranda SOFTWARE

Alternatives

TSplus Remote Access

TSplus Remote Access

TSplus Group
HelpWire

HelpWire

Electronic Team, Inc.
HelpWire

HelpWire

Electronic Team, Inc.

Categories

Categories

Integrations

Active Directory
Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Citrix Analytics
Windows Terminal

Integrations

Active Directory
Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
Citrix Analytics
Windows Terminal
Claim Aranda Virtual Support and update features and information
Claim Aranda Virtual Support and update features and information
Claim EV Reach and update features and information
Claim EV Reach and update features and information