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About

Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey. Listen to feedback in real-time, across your mobile channels to track the voice of your customer and evaluate shifts in emotion. Route feedback appropriately to increase retention and make customer-centric product decisions. Our mobile-optimized surveys and precise targeting based on in-app interactions are unmatched in the mobile market and enable brands to close their customer feedback loop at scale. NPS is a lagging indicator that can only tell you so much about your customers’ perception of your brand or product. Apptentive gives you the ‘why’ behind NPS and CSAT scores, down to granular features or a customer’s experience at a specific point in time. Rapidly target your most engaged customers with special offers, or ask for their input in driving your product roadmap. Present curated, targeted offers or messages showing you’ve taken action on their feedback.

About

Improve customer experience by listening and acting on their feedback. Measure NPS (Net Promoter Score), CSAT, CES or ask your own questions. Run survey once, setup recurring surveys or collect transactional feedback. Easily gather employee insights at scale and share one-click reports with your team. Run Candidate Experience, Employee Satisfaction surveys, Training Evaluation, Knowledge Tests and more. Improve UX and features of your website, app or product. Launch website surveys on your own, without IT involement and get immediate answers to your product questions, within few hours from deploy. Validate product or service ideas, discover insights about your target audience, get opinion and feedback on your ideas. Dig deeper with advanced segmentation. Voting, knowledge tests, psychological assessments, forms and quizes. Surveys for academic or healthcare purposes. Startquestion will help you on every part of the project.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a Customer Feedback platform

Audience

Survey solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$49 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Apptentive
Founded: 2011
United States
www.apptentive.com

Company Information

Startquestion
Founded: 2006
Poland
www.startquestion.com

Alternatives

Emotics

Emotics

Adoreboard

Alternatives

Delighted

Delighted

Qualtrics

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Asana
Contentsquare
Desktop.com
FreshMail
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
KonnectzIT
Mailchimp
Manago AI
Microsoft 365
NextDNS
Salesforce
Shopify
Slack
Stackreaction
Topbox

Integrations

Asana
Contentsquare
Desktop.com
FreshMail
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
KonnectzIT
Mailchimp
Manago AI
Microsoft 365
NextDNS
Salesforce
Shopify
Slack
Stackreaction
Topbox
Claim Apptentive and update features and information
Claim Apptentive and update features and information
Claim Startquestion and update features and information
Claim Startquestion and update features and information