Sendbird

Sendbird

4.7 out of 5 stars
Apidaze Sendbird

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Apidaze:

About

Add real-time voice, video, messaging, and more into your VoIP, web, and mobile services. No CapEx. No contracts. Pay as you grow. 100% freedom to build what you want. Handle inbound or outbound calling seamlessly with Apidaze’s Voice APIs. There is no need for complex phone systems, or commitments with large carriers. Apidaze gives you access to phone numbers in more than 8,000 cities in 60 different countries. Create simple IVRs without the need for a phone system. Play a welcome message to the caller and route the call to different people depending on the caller’s input. With 6,000,000,000 SMS being sent each day in the US, SMS has quickly become an important communication medium to keep in touch with your customers.
Sendbird:

About

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.
Apidaze:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Sendbird:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Apidaze:

Audience

Companies that need a voice and SMS API solution
Sendbird:

Audience

Anyone building digital connections into their product or app
Apidaze:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Sendbird:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Apidaze:

API

Offers API Not Supported
Sendbird:

API

Offers API Supported
Apidaze:

Screenshots and Videos

Sendbird:

Screenshots and Videos

Apidaze:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Sendbird:

Pricing

$399/month
Free Version Not Supported
Free Trial Supported
Apidaze:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Sendbird:

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.6 / 5
support 4.9 / 5
Sendbird:

Pros & Cons from Real Users

Pros

  • It offers a wide range of features such as group chat, one-to-one chat, file sharing, push notifications, customizable UI, and more. It has powerful APIs and SDKs that allow developers to integrate complex features with minimal effort. It also provides reliable customer service and support. With Sendbird, businesses can create an engaging user experience and foster better customer relationships.
  • Very stable and easy to use. Intuitive user interface makes set up simple and quick. High quality communication features are reliable and secure. Backed by an excellent customer service/development team. Good pricing provides value.
  • SendBird makes it really easy to stand up complex chat features with minimal overhead. Their team is awesome.
  • Detailed documentation and proactive support team who jump in whenever we are facing any issues on our product.
  • Sendbird customer service team has been very responsive in helping any issues that come out. Although they are a third party partner, it feels like they are in our own team. Sendbird integration has been very straight forward as well.

Cons

  • The main downside of Sendbird is that it can be quite expensive for some users. The pricing plans are tiered and the higher tiers provide more features, but they can be expensive for some businesses.
  • Nothing negative encountered so far with this application. All functionality works as intended.
  • Documentation could use some improvement, but their team is very helpful in filling in any gaps.
  • Some initial features were missing when we had tied up with them and had to do some extra work on our side.
  • Sometimes when there are issues, we have to reach out to them, instead of them reaching out to us.
Apidaze:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Sendbird:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Apidaze:

Company Information

Apidaze
Founded: 2013
France
www.apidaze.io
Sendbird:

Company Information

Sendbird
Founded: 2012
United States
sendbird.com
Apidaze:

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Apidaze:
Sendbird:
Apidaze:

Categories

Communication APIs Supported
SMS API Supported
Telephony Supported
Sendbird:

Categories

Apidaze:

Telephony Features

Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Not Supported
Contact Management Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Not Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported
Sendbird:

Application Development Features

Access Controls/Permissions Supported
Code Assistance Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Not Supported
Deployment Management Supported
Graphical User Interface Supported
Mobile Development Supported
No-Code Not Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Supported
Testing Management Not Supported
Version Control Supported
Web App Development Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Not Supported
Call Recording Not Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Not Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Not Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Mobile App Development Features

Access Controls / Permissions Supported
Any App Development Language Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Debugging Not Supported
Drag and Drop Editor Supported
Enterprise Mobility (EMM/MAM) Not Supported
FaceID and TouchID Not Supported
For Consumer Apps Supported
For Enterprise Apps Supported
Integration Options Supported
Mobile App Security Not Supported
Multi-Factor Authentication (MFA) Supported
Multiple Apps from Same Base Supported
No Dependencies Not Supported
No-Code Not Supported
Reporting / Analytics Supported
Single Sign-On (SSO) Supported
Source Control Supported
Visual Editor Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported
Apidaze:

Integrations

Firebase Not Supported
Google Contacts Supported
HubSpot Customer Platform Supported
Intercom Supported
JavaScript Not Supported
Median.co Not Supported
MobiRoller Not Supported
Pipedrive Supported
Product-Led Alliance Not Supported
Quickwork Not Supported
Ringg AI Not Supported
Shoutem Not Supported
Slack Supported
Therappy Not Supported
Unity Not Supported
VEVS Boat Rental Software Not Supported
VEVS Car Rental Software Not Supported
WhatsApp Not Supported
Workers by Delos Not Supported
Zendesk Supported
Sendbird:

Integrations

Firebase Supported
Google Contacts Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
JavaScript Supported
Median.co Supported
MobiRoller Supported
Pipedrive Not Supported
Product-Led Alliance Supported
Quickwork Supported
Ringg AI Supported
Shoutem Supported
Slack Not Supported
Therappy Supported
Unity Supported
VEVS Boat Rental Software Supported
VEVS Car Rental Software Supported
WhatsApp Supported
Workers by Delos Supported
Zendesk Not Supported
Apidaze:
Claim Apidaze and update features and information
Claim Apidaze and update features and information
Sendbird:
Claim Sendbird and update features and information
Claim Sendbird and update features and information