HelpCrunch

HelpCrunch

3.0 out of 5 stars
ApexChat HelpCrunch

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ApexChat:

About

You spend a lot driving online prospects to your website. Don’t let them leave without knowing who they are. Website visitors are customers waiting to talk to you. Reach out to them through live chat. Most websites convert less than 3%-5% of their visitors to sales. Don’t let yours be one of them. We customize both the chat widget design for your website and the chat responses our chat agents will use. Takes only a few minutes to add our live chat widget to your site. Our support team will take care of the rest. We start chatting with your website visitors, sending you qualified leads in real-time via email, text message and/or live call connects. Serving live chat for personal injury, criminal defense, bankruptcy, family and other legal practice areas. Serving live chat for HVAC, plumbing, roofing, window, solar, general contractors and other home or commercial service businesses.
HelpCrunch:

About

Start live chatting with your visitors and customers now. Convert more leads, drive sales and provide faster customer support with the most customizable widget. Instantly boost visitor to lead conversions on your website. All you need is a modern live web chat with automated greeting messages. Pre-qualify your leads by automatically collecting their contact info and messages. You can reply to them right away or when your team is back online. Increase your support team’s productivity with Help Desk features deeply integrated into HelpCrunch Live Chat. One support agent can simultaneously handle up to 5 chats with customers. Localize your chat widget for different markets, customize its size & color, change button style, wallpapers, and more - make it suit your unique brand perfectly. Respond faster with pre-made answers to common questions.Enable sound, browser, email, Slack alerts. Never miss a word.
ApexChat:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
HelpCrunch:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ApexChat:

Audience

Companies wanting to boost their leads and engage their prospects with a live chat solution
HelpCrunch:

Audience

Live chat solution for companies wanting to create a relationship with their customers
ApexChat:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
HelpCrunch:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ApexChat:

API

Offers API Not Supported
HelpCrunch:

API

Offers API Not Supported
ApexChat:

Screenshots and Videos

HelpCrunch:

Screenshots and Videos

ApexChat:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
HelpCrunch:

Pricing

$12 per user per month
Free Version Not Supported
Free Trial Supported
ApexChat:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
HelpCrunch:

Reviews/Ratings

Overall 3.0 / 5
ease 5.0 / 5
features 3.0 / 5
design 5.0 / 5
support 5.0 / 5
HelpCrunch:

Pros & Cons from Real Users

Pros

  • It's an okay set up for software. Doesn't seem to be super difficult to use. However I feel like it could have more features.

Cons

  • It's very basic so if you want an advanced system this isn't it.
ApexChat:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
HelpCrunch:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
ApexChat:

Company Information

ApexChat
Founded: 2008
United States
www.apexchat.com
HelpCrunch:

Company Information

HelpCrunch
Founded: 2014
United States
helpcrunch.com
ApexChat:

Alternatives

HelpCrunch:

Alternatives

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5.0 out of 5 stars
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ApexChat:

Categories

Conversational AI Supported
Live Chat Supported
HelpCrunch:

Categories

CRM Supported
Help Desk Supported
Live Chat Supported
ApexChat:

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Not Supported
For Developers Not Supported
Intent Recognition Not Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported
HelpCrunch:

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
ApexChat:

Integrations

4D EMR Supported
8am CasePeer Supported
AgencyPlatform Supported
Builder Prime Supported
GrowPath Supported
HelpShelf Not Supported
InsertChat Not Supported
KonnectzIT Not Supported
Law Ruler Supported
Lead Docket Supported
Morphic Not Supported
Pabbly Connect Not Supported
Pabbly Email Marketing Not Supported
Slack Not Supported
SmartAdvocate Supported
Stackreaction Not Supported
WordPress Not Supported
HelpCrunch:

Integrations

4D EMR Not Supported
8am CasePeer Not Supported
AgencyPlatform Not Supported
Builder Prime Not Supported
GrowPath Not Supported
HelpShelf Supported
InsertChat Supported
KonnectzIT Supported
Law Ruler Not Supported
Lead Docket Not Supported
Morphic Supported
Pabbly Connect Supported
Pabbly Email Marketing Supported
Slack Supported
SmartAdvocate Not Supported
Stackreaction Supported
WordPress Supported
ApexChat:
Claim ApexChat and update features and information
Claim ApexChat and update features and information
HelpCrunch:
Claim HelpCrunch and update features and information
Claim HelpCrunch and update features and information