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About

AnyViewer, safe and fast remote access software for Windows, makes it possible for you to remote into desktops, laptops and servers from anywhere, anytime over internet or LAN. AnyViewer, a free yet powerful remote desktop connection software for Windows PCs and Windows Server, definitely, will be your choice that you won’t regret it. For remote connection activity, security can be the first thing that users concern. AnyViewer is secured by Elliptic Curve Cryptography (ECC) encryption, protecting your data from leakage. Developed by strong technical team, AnyViewer can help you to complete stable and fast remote connection from one computer to another PC or multiple PCs at the same time with high image quality. Intuitive and concise interface guide you through remote access computer easily. Meanwhile, the remote desktop manager has flexible connection methods, automatic updates and multiple language support.

About

LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Users and companies interested in powerful remote access software

Audience

IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9.90 per month
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Easy peasy install, Easy connect, I am not IT, just helping relatives & friends (about 10). Just started (4-1-2023), got tired of being accused and blocked for suspected "Commercial User" by another app. So far, great operation!!! It recently went on sale, so opted for 1 year for only $29.95...!!! Can't beat that! As in my title, they only charge $4.95 monthly for the Pro version. Not $9.95

Cons

  • A little slow at first, but now okay... None so far...

Pros & Cons from Real Users

Pros

  • Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.
  • It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls.
  • Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs.
  • I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember.
  • The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions.

Cons

  • haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user.
  • I haven't found anything I do not like so far. It is a great product.
  • It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access.
  • I don't think there is something not to like on this tool because it's a user friendly tool.
  • Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

AnyViewer
China
www.anyviewer.com

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/resolve

Alternatives

AweSun

AweSun

Aweray Remote

Alternatives

SetMe

SetMe

Techinline
LiteManager

LiteManager

LiteManagerTeam
UltraViewer

UltraViewer

Duc Fabulous

Categories

Remote Desktop Supported
Remote Support Supported

Categories

Help Desk Supported
Issue Tracking Supported
IT Management Supported
IT Service Supported
ITSM Supported
Remote Desktop Supported
Remote Support Supported
RMM Supported
Service Desk Supported

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Not Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Not Supported
Incident Management Not Supported
IT Asset Management Not Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Not Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Not Supported
Availability Management Not Supported
Change Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Dashboard Not Supported
Incident Management Not Supported
Problem Management Supported
Project Management Not Supported
Release & Deployment Management Not Supported
Self Service Portal Not Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Not Supported
Escalation Management Not Supported
Issue Auditing Supported
Issue Scheduling Not Supported
Knowledge Base Not Supported
Project Management Not Supported
Recurring Issues Not Supported
Scheduling Supported
Task Management Not Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Not Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Not Supported

Integrations

MyCommerce Supported

Integrations

MyCommerce Not Supported
Claim AnyViewer and update features and information
Claim AnyViewer and update features and information
Claim LogMeIn Resolve and update features and information
Claim LogMeIn Resolve and update features and information