AnyPilot

AnyPilot

Gelisim Otomasyon & Yazilim
LogMeIn Rescue

LogMeIn Rescue

GoTo
4.7 out of 5 stars
AnyPilot LogMeIn Rescue

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AnyPilot:

About

AnyPilot is a self-hosted, end-to-end encrypted remote desktop tool with file transfer and central device management, built for IT support teams. Sessions start with an ID and a one-time password; nothing is open by default. The connection server can run on your own infrastructure, so session data never has to leave your organisation. The installer can carry your own name and logo, so your customers see a brand they trust. Available for Windows, macOS and Linux.
LogMeIn Rescue:

About

LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
AnyPilot:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
LogMeIn Rescue:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
AnyPilot:

Audience

IT support teams and businesses needing secure remote desktop access
LogMeIn Rescue:

Audience

Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues
AnyPilot:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
LogMeIn Rescue:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
AnyPilot:

API

Offers API Not Supported
LogMeIn Rescue:

API

Offers API Not Supported
AnyPilot:

Screenshots and Videos

LogMeIn Rescue:

Screenshots and Videos

AnyPilot:

Pricing

Custom quote based on the number of devices and your needs. One license includes unlimited devices, hosting on your own infrastructure, your own name and logo on the installer, and installation support. Request a quote on the AnyPilot website.
Free Version Not Supported
Free Trial Supported
LogMeIn Rescue:

Pricing

$109 per month
Free Version Not Supported
Free Trial Supported
AnyPilot:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
LogMeIn Rescue:

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5
LogMeIn Rescue:

Pros & Cons from Real Users

Pros

  • It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners.
  • This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues.
  • A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security.
  • This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task.
  • They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service.

Cons

  • Support response times can be quite long. But, all in all it's very good.
  • We do not have any negative comments. This tool has been very helpful to me.
  • If it’s not frequently used, the pricing is quite high.
  • The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice.
  • They only have 30 days free trial. But overall they’re a good service.
AnyPilot:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
LogMeIn Rescue:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
AnyPilot:

Company Information

Gelisim Otomasyon & Yazilim
Founded: 2004
Turkey
anypilot.gelisimapps.com
LogMeIn Rescue:

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/rescue
AnyPilot:

Alternatives

MyRemoting

MyRemoting

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LogMeIn Rescue:

Alternatives

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4.5 out of 5 stars
AnyPilot:
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LogMeIn Rescue:
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AnyPilot:
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ISL Light Remote Desktop

ISL Online
4.6 out of 5 stars
LogMeIn Rescue:
ConnectWise ScreenConnect

ConnectWise ScreenConnect

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4.5 out of 5 stars
AnyPilot:
Remotera

Remotera

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LogMeIn Rescue:
LogMeIn Resolve

LogMeIn Resolve

GoTo
4.8 out of 5 stars
AnyPilot:
LogMeIn Rescue:
LogMeIn Pro

LogMeIn Pro

GoTo
4.5 out of 5 stars
AnyPilot:

Categories

Remote Desktop Supported
LogMeIn Rescue:

Categories

Call Center Supported
Co-Browsing Supported
Help Desk Supported
ITSM Supported
Live Chat Supported
MSP Supported
Remote Desktop Supported
Remote Support Supported
Remote Work Supported
RMM Supported
Screen Sharing Supported
AnyPilot:

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Not Supported
Multi Monitor Support Not Supported
Record Remote Sessions Not Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Not Supported
LogMeIn Rescue:

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Supported
Screen Capture Not Supported
Screen Mirroring Supported
Screen Recording Supported
AnyPilot:

Integrations

AuthPoint Not Supported
Blotout Not Supported
Campaign Monitor Not Supported
Cayzu Not Supported
ConnectWise Cybersecurity Management Not Supported
ConnectWise PSA Not Supported
Freshdesk Not Supported
Freshservice Not Supported
HaloPSA Not Supported
Incident IQ Not Supported
LiveChat Not Supported
Meltano Not Supported
OpenVoice Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
SolarWinds Service Desk Not Supported
SysAid Not Supported
Zendesk Not Supported
LogMeIn Rescue:

Integrations

AuthPoint Supported
Blotout Supported
Campaign Monitor Supported
Cayzu Supported
ConnectWise Cybersecurity Management Supported
ConnectWise PSA Supported
Freshdesk Supported
Freshservice Supported
HaloPSA Supported
Incident IQ Supported
LiveChat Supported
Meltano Supported
OpenVoice Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
SolarWinds Service Desk Supported
SysAid Supported
Zendesk Supported
AnyPilot:
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Claim AnyPilot and update features and information
LogMeIn Rescue:
Claim LogMeIn Rescue and update features and information
Claim LogMeIn Rescue and update features and information