Analytics 101

Analytics 101

SmartinfoLogiks
IntouchCX™ Platform

IntouchCX™ Platform

Intouch Insight
+
+

Related Products

  • AnalyticsCreator
    46 Ratings
    Visit Website
  • SCIKIQ
    14 Ratings
    Visit Website
  • Denodo
    388 Ratings
    Visit Website
  • CTM
    939 Ratings
    Visit Website
  • D&B Risk Analytics
    81 Ratings
    Visit Website
  • Healthee
    13 Ratings
    Visit Website
  • Google Cloud BigQuery
    2,027 Ratings
    Visit Website
  • Insightful
    707 Ratings
    Visit Website
  • Clazar
    102 Ratings
    Visit Website
  • Planview Software Product Delivery
    2 Ratings
    Visit Website

About

Analytics101 is an advanced Business Intelligence (BI) and Analytics Platform designed to transform enterprise data into meaningful, actionable intelligence. Powered by OLAP-based multidimensional analysis, it enables users to explore data across multiple dimensions—time, region, product, or department—uncovering trends and performance drivers that traditional tools often miss. With real-time dashboards, predictive analytics, and AI-assisted visualization, Analytics101 delivers a complete view of business performance, empowering faster, smarter decisions. Its role-based access control (RBAC) ensures that every user—from CXOs to analysts—accesses data securely and contextually. Built for scalability, Analytics101 integrates seamlessly with ERP, CRM, HR, and financial systems, offering self-service BI, ETL automation, and embedded analytics within business workflows. Designed for cross-industry adaptability.

About

The IntouchCX™ Platform connects surveys, mystery shops, audits, and inspections in one system, giving multi-location brands a clear view of how operations shape customer experience. Key features include: ● Unified data across programs for complete performance analysis ● Real-time dashboards by region, location, channel, or program ● Predictive analytics to uncover satisfaction drivers and forecast outcomes ● Case management to assign, track, and resolve issues quickly ● Automated workflows and alerts that speed execution and reduce costs ● Integrations with Salesforce, Slack, APIs, and other enterprise systems ● Scalable, role-based access with performance rollups across the business By replacing fragmented reporting with one connected platform, leaders can spot issues sooner, act with greater confidence, and measure the impact of each improvement. The result is stronger satisfaction, better compliance, more consistent execution, and clearer ROI across every location.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Startups, SMEs, Agencies, Enterprises

Audience

Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, retail, grocery, CPG and more use Intouch Insight to drive CX action across their organizations.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

SmartinfoLogiks
Founded: 2013
India
www.smartinfologiks.com/platform/analytics101

Company Information

Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com

Alternatives

GPS Enterprise

GPS Enterprise

Analytic Partners

Alternatives

IntouchSurvey®

IntouchSurvey®

Intouch Insight
PowerOLAP

PowerOLAP

PARIS Technologies International
UnlimitedAnalytics

UnlimitedAnalytics

5Stones Software

Categories

Categories

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Not Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Not Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Not Supported
Predictive Analytics Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Not Supported
Visual Analytics Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Not Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Integrations

InfoTrack Not Supported
IntouchCheck® Not Supported
Microsoft Excel Not Supported
NetSuite Not Supported
SAP Analytics Cloud Not Supported

Integrations

InfoTrack Supported
IntouchCheck® Supported
Microsoft Excel Supported
NetSuite Supported
SAP Analytics Cloud Supported
Claim Analytics 101 and update features and information
Claim Analytics 101 and update features and information
Claim IntouchCX™ Platform and update features and information
Claim IntouchCX™ Platform and update features and information