Analytics 101SmartinfoLogiks
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IntouchCX™ PlatformIntouch Insight
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Related Products
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About
Analytics101 is an advanced Business Intelligence (BI) and Analytics Platform designed to transform enterprise data into meaningful, actionable intelligence. Powered by OLAP-based multidimensional analysis, it enables users to explore data across multiple dimensions—time, region, product, or department—uncovering trends and performance drivers that traditional tools often miss.
With real-time dashboards, predictive analytics, and AI-assisted visualization, Analytics101 delivers a complete view of business performance, empowering faster, smarter decisions. Its role-based access control (RBAC) ensures that every user—from CXOs to analysts—accesses data securely and contextually.
Built for scalability, Analytics101 integrates seamlessly with ERP, CRM, HR, and financial systems, offering self-service BI, ETL automation, and embedded analytics within business workflows. Designed for cross-industry adaptability.
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About
The IntouchCX™ Platform connects surveys, mystery shops, audits, and inspections in one system, giving multi-location brands a clear view of how operations shape customer experience.
Key features include:
● Unified data across programs for complete performance analysis
● Real-time dashboards by region, location, channel, or program
● Predictive analytics to uncover satisfaction drivers and forecast outcomes
● Case management to assign, track, and resolve issues quickly
● Automated workflows and alerts that speed execution and reduce costs
● Integrations with Salesforce, Slack, APIs, and other enterprise systems
● Scalable, role-based access with performance rollups across the business
By replacing fragmented reporting with one connected platform, leaders can spot issues sooner, act with greater confidence, and measure the impact of each improvement. The result is stronger satisfaction, better compliance, more consistent execution, and clearer ROI across every location.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Startups, SMEs, Agencies, Enterprises
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Audience
Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, retail, grocery, CPG and more use Intouch Insight to drive CX action across their organizations.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationSmartinfoLogiks
Founded: 2013
India
www.smartinfologiks.com/platform/analytics101
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Company InformationIntouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Business Intelligence Features
Ad Hoc Reports
Supported
Benchmarking
Not Supported
Budgeting & Forecasting
Not Supported
Dashboard
Supported
Data Analysis
Supported
Key Performance Indicators
Not Supported
Natural Language Generation (NLG)
Not Supported
Performance Metrics
Not Supported
Predictive Analytics
Supported
Profitability Analysis
Not Supported
Strategic Planning
Not Supported
Trend / Problem Indicators
Not Supported
Visual Analytics
Supported
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Customer Experience Features
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Loyalty Features
Corporate Memberships
Not Supported
CRM
Not Supported
Customer Activity Tracking
Supported
Discount Management
Not Supported
Gift Card System
Not Supported
Loyalty Card System
Not Supported
Member Portal
Not Supported
Membership Management
Supported
No-Card Loyalty System
Not Supported
Referral Tracking
Not Supported
Rewards Management
Not Supported
Customer Satisfaction Features
360 Degree Feedback
Supported
Analytics
Supported
Call Reporting
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
Customer Success Features
Account Alerts
Not Supported
Account Management
Not Supported
Communication Management
Not Supported
Customer Engagement
Supported
Customer Lifecycle Management
Not Supported
Health Score
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
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Integrations
InfoTrack
Not Supported
IntouchCheck®
Not Supported
Microsoft Excel
Not Supported
NetSuite
Not Supported
SAP Analytics Cloud
Not Supported
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Integrations
InfoTrack
Supported
IntouchCheck®
Supported
Microsoft Excel
Supported
NetSuite
Supported
SAP Analytics Cloud
Supported
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