Amazon Chime

Amazon Chime

Amazon Web Services
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About

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. With Amazon Chime, you have the flexibility to choose the features that you need for online meetings, video conferencing, and business calling, and pay only when you use them. Amazon Chime Voice Connector is a service that carries your voice traffic over the internet and elastically scales to meet your capacity needs. This lets you save money by eliminating fixed telephone network costs and simplifies your voice network administration by transitioning it to the AWS Cloud. Amazon Chime lets you choose the communication options that are best suited for your business. You have the option to choose from meetings, chat, and business calling or use Voice Connector to direct your voice traffic over the internet. With Chime, you have the flexibility to choose the communication option that fits with your business needs.

About

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Business of all sizes who want a web conferencing and meeting platform

Audience

Companies of all kinds that want to provide great customer service at an affordable cost

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$2.50 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.2 / 5
ease 4.8 / 5
features 4.0 / 5
design 4.5 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Highly secure - SSO and advanced security policies. Comes at a affordable price point and pay as you use model. Available across platforms - Windows , mac , Android , iOS and web. Also available as Chime SDK to integrate communications features to your own app. Basic features are free.
  • Simple to use Free to use basic features Affordable premium plans Highly Secure Compatible with Slack and other integrations Amazon Chime SDK Available across devices and from browser as well
  • Amazon Chime is a reliable video conferencing platform based on a pay-per-use model. It offers basic features for free and offers affordable upgrades. It is a simple platform which is easy to use while maintaining privacy features.
  • #1- It's one of the best and high standard video conferencing tools. #2- It can be integrated with the Slack app, gives you every functionally on Slack workspace. #3- It gives almost every useful features such as screen sharing, recording and notepad.

Cons

  • Lacks the advanced features provided by its competitors like Teams and Zoom. Outdated and sluggish interface for desktop app.
  • It lacks the advanced feature set provided by Teams
  • User interface is pretty basic and a bit lacking for modern appeal. Also Chime misses out on some advanced features offered by it's competitors.
  • #1- We had an overall positive experience with Amazon Chime.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon Web Services
Founded: 2006
United States
aws.amazon.com/chime/

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/connect/

Alternatives

Alternatives

Twilio Flex

Twilio Flex

Twilio
AWS Wickr

AWS Wickr

Amazon
Freshcaller

Freshcaller

Freshworks
AWS Chatbot

AWS Chatbot

Amazon

Categories

Categories

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

AWS Marketplace
Avotus ReflectR
AWS Secrets Manager
Amazon Fresh
Amazon Transcribe
AmplifAI
Aranda Service Management
Augment CXM
Creovai
Echo AI
Empirix
Gambio
Indent
Kore.ai
Oreka TR
Shelf
Sugar Serve
Surfly
Symbee
Voicekey

Integrations

AWS Marketplace
Avotus ReflectR
AWS Secrets Manager
Amazon Fresh
Amazon Transcribe
AmplifAI
Aranda Service Management
Augment CXM
Creovai
Echo AI
Empirix
Gambio
Indent
Kore.ai
Oreka TR
Shelf
Sugar Serve
Surfly
Symbee
Voicekey
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