Alvaria Workforce Engagement Management (WEM) vs. ICR Evolution Comparison Chart

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

WorkforceHub is the instantly useful, delightfully simple to use, small business solution for tracking time, scheduling and hiring. It scales as your business grows while delivering the mission-critical features an organization needs. It is tailored to, built for, and priced for small business employers. The integrated solution supports employees with employee self-service, PTO tracking, and engagement features that improve the employee experience. The solution helps build talented, high performing teams with applicant tracking and employee onboarding. Reduce workforce management complexity with seamless time and attendance tracking, employee scheduling, geofencing, and more. WorkforceHub can connect to the systems that you may already have in place, allowing you to add more functionality over time. Radically flexible and empowering.

The ultimate operating system for temporary and shift work. Offering an end-to-end solution for staffing/recruitment agencies, stadium event management and businesses employing temp workers. Ubeya empowers businesses and agencies through optimizing processes, scheduling, communication, payroll and compliance. The platform includes two apps for employees and managers, and a client portal for orders. Ubeya deploys AI-powered demand forecasting to create schedules that become more accurate over time, helping you schedule the right employees at the right times. The worker is at the center of the platform. We understand that flexibility is the mantra in today's work environment, and build our software to encourage employees to pick up shifts at the times that fit best for them, leaving workers and employers satisfied.

Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price.

HR Partner is a simple, all-inclusive online HR Management system for businesses with 20 to 500+ employees. It gives you everything you need to manage your HR processes and reduce the time spent on HR administration tasks. HR Partner includes: - Employee Records Management One secure place to store contact data, files, reviews, assets, and more - Leave Requests, Accruals & Approvals A simple, transparent process for employees and admin users - Onboarding & Training Checklists Assign a set of tasks for employees to check off, read, sign, upload or watch - Recruitment and Applicant Tracking Publish jobs and manage applicants with a visual tracking system - Employee Portal Empower team members the information and tools they need - Electronic Signatures Let employees or job applicants sign HR documents electronically -Plus a Lot More 100's more features including timesheets, library, organizational chart, and more. Start a free trial or request a demo!

Actus is the complete performance, learning and talent suite for organisations with 100+ employees. Highly comprehensive, Actus Performance Management Software will evolve with your organisation's needs, saving you time, money and simplifying processes for the long-term. Functionality includes objectives, appraisal, 121s, recognition, survey, onboarding, talent management, succession planning & much more.

Journyx provides powerful time tracking software for businesses that need to easily and accurately track employee time for projects, billing, and payroll. With custom features like automated data validation rules, robust analytics and reporting, and standard integrations with Microsoft Dynamics Business Central (BC) and Finance and Operations (F&O), Sage Intacct, Oracle NetSuite, QuickBooks, ADP (and more!)—Journyx has everything you need to streamline project management, billing, payroll, regulatory compliance, and accounting processes. Journyx core products are: * JX project time tracking software (project-based time & expense tracking) * PX resource management (for a complete picture of project and budget status, employee time, and resource availability) * CX time and attendance software, time clocks (including web-based, mobile, swipe, and biometric clocks), and scheduling applications) Are you a VAR? We love partners, too...check out our Partner Program.

BambooHR is an award-winning HR platform that helps your growing organizations automate, centralize, and connect your people data all in one place. It gives you a one-stop shop to: - Manage data - Hire top talent - Run payroll - Measure the employee experience - And connect integrations By consolidating your HR software with the BambooHR platform, you are freeing yourself up to focus on what matters most—growing your people, improving the employee experience, and taking your organization forward.

Evolia makes it easier to hire, schedule and track time worked by frontline in medium and large-sized businesses. Gone are the days of working in silos and having to play the telephone game finding last-minute replacements. With Evolia, employees get the opportunity to take part in the scheduling process in a few clicks. Evolia for managers: • Hire for open shifts and replacements • Quick and intuitive schedule creation • Automated replacements and recall lists • Employee availability management • Centralization of leave requests • Labor budget controls • Integrations to the most popular payroll systems • Smart timesheets with pre-approval • Automated payroll preparation • Employee messaging and platform for announcements • And so much more! Evolia for employees: • Free profile to post for an open shift in your area • Free and easy to use web & mobile app • Support for expense accounts • Work availability and preference • Mobile punch • Messaging platform