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About

Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.

About

#1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments

Audience

Enterprise organizations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$20 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.1 / 5
features 1.3 / 5
design 1.3 / 5
support 1.1 / 5

Reviews/Ratings

Overall 4.3 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • nothing at all is good. Prices are way to high and customer service very poor.
  • They’re great when you get new service, which most companies are when they’re trying to get new customers
  • Nothing. We have no pros to give this company, because of the nature of the call that was made to our home.
  • Satisfactory as Integra, and then as Allstream until the last year. But business went way downhill when Zayo got involved.
  • Zero customer service, Zero understanding of business, their customer web portal is a joke. They jacked up their prices 250 % and still claim that their contract has been renewed automatically, even under their own contract they increased their price from $250 to $450 !! I can not believe I am saying this but Bell will be much better that Allstream / Zayo Group. It is like they hired staff only juicing out their existing clients, this line might have been in their job description. Stay away from their services.

Cons

  • Horrible portal. Makes you change your password every single time. Even if it was only 5 minutes since you changed it. Also seems to be a lot of problems with the bill pay system. Very difficult to reach a human being at the other end. We are actively seeking another provider for our fax system.
  • If you have issues, you have to talk to somebody that doesn’t speak very good English! And they don’t follow through
  • Everything about the unsolicited call. We are on the national do not call list.
  • Became an unfair and fraudulent business, mistreating and attempting to overcharge long term customer
  • Our phone line was from Allstream (through Bell Canada)

Pros & Cons from Real Users

Pros

  • It has a beautiful and appealing interface. Fuze has also mobile support which assures you can get in touch with coworkers anytime. Easy to host video meetings. File sharing works superbly.
  • One of a great and competitive software in the market now. I like this tool for corporate use. Best for instant messaging and video/audio calls. Easy to set up a call or meeting.
  • I have been using it for 4yrs. Amazing tool for calls, meeting and video conference's. Best for office use.
  • The application combines an implementation of different communication tools through conferences with one or more people. It provides several options for contact through video and audio conferences. It also manages a section for managing private and group chats where you can share various files.
  • It's a good tool to make meetings and group communication with business project teams. The paid plans are cost-effective. We had a good experience with its meeting service. The user Interface is easy to navigate.

Cons

  • It has less number of features when compare with its competitor Slack. They offer more integration and collaboration options.
  • I had issues with refreshing resetting status. But got fixed after connecting with support.
  • Connectivity is the concern. Initially I had issues with connectivity. But it got fixed after connecting with their customer care.
  • As disadvantages we determined the limitations in terms of access to an extension for mobile devices, its tools can only be used for desktop devices. Similarly, we do not have functions to manage a project calendar creation with this application.
  • Call quality issues when connected to an open network.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Allstream
Founded: 1846
USA and Canada
allstream.com

Company Information

Fuze
Founded: 2006
United States
www.fuze.com

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia

Alternatives

Verizon UCCaaS

Verizon UCCaaS

Verizon Media
RingCentral RingEX

RingCentral RingEX

RingCentral
RingCentral RingEX

RingCentral RingEX

RingCentral
Intermedia Unite

Intermedia Unite

Intermedia

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Cloud Communication Platform Features

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Meeting Features

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Integrations

Allstream SD-WAN
Apptivo
Aryaka
Box
CareerBlitz
Cato SASE
DataParser
Desktop.com
Dropbox
ExecVision
Google Cloud Identity
Krisp
Localist
Microsoft OneDrive
NextPlane
Ntranet
Salesforce
ServiceNow
VoiceOps
Zoho CRM

Integrations

Allstream SD-WAN
Apptivo
Aryaka
Box
CareerBlitz
Cato SASE
DataParser
Desktop.com
Dropbox
ExecVision
Google Cloud Identity
Krisp
Localist
Microsoft OneDrive
NextPlane
Ntranet
Salesforce
ServiceNow
VoiceOps
Zoho CRM
Claim Allstream and update features and information
Claim Allstream and update features and information
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Claim Fuze and update features and information