Click2Coach

Click2Coach

Envision Telephony
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+

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About

We have been building Meaningful, Memorable, and Motivational custom learning solutions for 25 years. Our focus is developing performance-driven training events backed by the best instructional design. In life, almost every game we play, we play for fun, knowing that to win you have to apply the knowledge and skills you have and continue improving to stay competitive. Our performance learning experience designs adapt to your employees’ current skill levels and move them toward higher levels of competency. Sound like a game-playing experience? Absolutely! Learning is fun when designed well. With our behavioral science and educational psychology roots, we’ve defined unique methods of instructional design and development to provide Meaningful, Motivational, and Memorable learning experiences that produce Measurable Gains. Our advanced design and development approaches, including CCAF-based design and the SAM process, are what fuels business, people and performance optimization.

About

Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a custom eLearning solution

Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Allen Interactions
Founded: 1993
United States
alleninteractions.com

Company Information

Envision Telephony
Founded: 1994
United States
www.envisioninc.com

Alternatives

Alternatives

EasySIM

EasySIM

Knowledge Synonyms
Call Coach AI

Call Coach AI

Icana.AI

Categories

Categories

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Integrations

No info available.

Integrations

No info available.
Claim Allen Interactions and update features and information
Claim Allen Interactions and update features and information
Claim Click2Coach and update features and information
Claim Click2Coach and update features and information