Alcea IssueTrack

Alcea IssueTrack

Alcea Tracking Solutions
Backlog

Backlog

Nulab
+
+

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About

Alcea IssueTrack is an extremely flexible issue management software solution that incorporates your workflow, promotes team collaboration, provides accountability and increases productivity. Replace your tracking spreadsheet and disparate systems with this all-in-one web solution. Alcea IssueTrack is a tracking platform that gives your organization the ability to effectively collaborate, increase productivity and ensure that your business processes are being followed to resolution. Alcea’s workflow rules assist in the progression and prioritization of reported issues. Managers can see the information required to assess productivity and manage resources. Customize the look of your system & collect information exactly the way you need it. Updating an issue means that everyone who needs to see the progress of an issue gets updated via email notification. Configure security settings to isolate who sees and updates what.

About

Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Any organization that wants to track issues and tasks

Audience

Backlog is available for businesses of all sizes-- from startups to Fortune 500 companies.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$20.00/month/user
Free Version
Free Trial

Pricing

$35/month
Starter - $35/month
Standard - $100/month
Premium - $175/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • After the implementation of Backlog too in our workplace, we got more focused and had more visibility on tasks. Gantt chart is available. Easy to onboard, no training required. Monitoring of current progress of projects.
  • Backlog is an intuitive cloud-based platform to economically manage and strategic plan for projects. My favorite thing about Backlog is its Ui and best view for project tracking. It gives every small to big info about projects and its updates to check the status from any place.
  • This software's user interface is awesome and easily navigable. The Gantt charts are robust. Some Pros are, Easy to Plan and track the projects, business assets and file are well integrated, mobile app (android/ios) is useful.
  • Backlog is a great team collaboration tool to increase employee and team productivity. It offers easy to manage the project with an intuitive dashboard to view every action on a single screen.

Cons

  • No automation. Also, it has limited integration options.
  • The card view in the project has a bad interface.
  • Sometimes it fails to add files in the assets section.
  • It worked great for me. Nothing to share about cons.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alcea Tracking Solutions
Founded: 1997
Canada
alceatech.com/issuetrack/

Company Information

Nulab
Founded: 2004
United States
nulab.com

Alternatives

Alcea HelpDesk

Alcea HelpDesk

Alcea Tracking Solutions

Alternatives

Alcea ProjectTrack

Alcea ProjectTrack

Alcea Tracking Solutions
BugHerd

BugHerd

Splitrock Studio Pty Ltd.
Alcea BugTrack

Alcea BugTrack

Alcea Tracking Solutions by Alcea Technologies Inc.
Alcea CaseTrack

Alcea CaseTrack

Alcea Tracking Solutions
Jira

Jira

Atlassian
Alcea RiskMgr

Alcea RiskMgr

Alcea Tracking Solutions

Categories

Categories

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

IT Project Management Features

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking

Project Management Features

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Workflow Management Features

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Integrations

Box
Cacoo
Desktop.com
Dropbox
Faros AI
Google Calendar
Google Sheets
Jenkins
Jira Work Management
Josys
KonnectzIT
Microsoft Excel
Pipedream
Rambox
Redmine
Shift
Slack
TestLodge
TestMu AI
Typetalk

Integrations

Box
Cacoo
Desktop.com
Dropbox
Faros AI
Google Calendar
Google Sheets
Jenkins
Jira Work Management
Josys
KonnectzIT
Microsoft Excel
Pipedream
Rambox
Redmine
Shift
Slack
TestLodge
TestMu AI
Typetalk
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