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About

In a world where applications are getting less customized; where out of the box solutions with drag and drop “customization” are supposed to get you “close enough” to what you need, Agentek feels differently. That’s why Agentek has been building the most highly customizable, powerful, flexible and scalable field service solutions on the market for almost two decades. Agentek solutions are intuitive with easy to learn, easy to use interfaces that are purpose-built for your workflows and processes. They offer real-time visibility into your field workers and job status, manage customer satisfaction on service calls, and are quickly and easily modifiable to meet changing business needs. Agentek brings together thick, thin and legacy source applications, providing the benefits of true integration without the cost of replacing or rebuilding your original systems in complex environments.

About

We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a Field Service and workforce optimization solution

Audience

Any company searching for a Workforce Management, Customer Service, and Help Desk solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Agentek
agentek.com

Company Information

iTouchVision
Founded: 2009
United Kingdom
www.itouchvision.com

Alternatives

Alternatives

Service Pro

Service Pro

Arantico
TelStrat WFO

TelStrat WFO

Serenova

Categories

Categories

Integrations

Worldpay

Integrations

Worldpay
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